VIPME Questions & Answers

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Here’s what consumers have asked with answers from VIPME staff and previous consumers.

35 questions answered

6% answered in 1 day

Question:

Still waiting for an email to get a return address so that i may return my items that do not fit. Still waiting for an email to get a return address so that i may return my items that do not fit.

Answer:

I posted the info address and tel# below in Sharons blog

By Margie S. over a year old

Question:

Hello, i need information to return two dresses i got in the mail today Hello, i need information to return two dresses i got in the mail today

Answer:

I posted information in Sharon's blog below

By Margie S. over a year old

Question:

I am following up on a order i placed july 7, order # 16070721248962nhp. 2 dresses, in the amount of 102.97. my credit card was charged july 8th, i still haven't received my dresses and am getting really worried as i ordered them for a wedding next weekend. could someone please let me know if they were shipped and when. or should i start looking for something else to wear. sharon l townsend I am following up on a order i placed july 7, order # 16070721248962nhp. 2 dresses, in the amount of 102.97. my credit card was charged july 8th, i still haven't received my dresses and am getting really worried as i ordered them for a wedding next weekend. could someone please let me know if they were shipped and when. or should i start looking for something else to wear. sharon l townsend

Answer:

Hi, Sharon, Finally got all the return info from them> Send return merchandise to: Aircity Post 153-63 Rockaway Blvd. Jamaica, NY 11434 Customer service hotline tel# 1-209-813-2863 Important: they said inform us of your form of delivery and tracking # Refund to credit card in 2-10 days Shipping out tomorrow. Saving all emails. Wish me luck! Margie

By Margie S. over a year old

Question:

I want my refund. you are ignoring emails. I want my refund. you are ignoring emails.

Answer:

Good luck with that. Please post on this site if you finally receive a refund at some point. I have not read of anyone that has...

By Lori S. over a year old

Question:

Have not received my dress yet! what seems to be the problem Have not received my dress yet! what seems to be the problem

Answer:

Dear Debra, may I know your Order Number, please?

By Xavier Z., over a year old

Question:

Is the sizing really accurate? Is the sizing really accurate?

Answer:

Would not know since I have not received the dress yet

By DEBRA M. over a year old

Question:

No response on my order 111045. i've written and paid for items with extra for 5-8 days shipping. no tracking information or confirmation but my paypal has paid! No response on my order 111045. i've written and paid for items with extra for 5-8 days shipping. no tracking information or confirmation but my paypal has paid!

Answer:

Dear Barbara, sorry for keeping you waiting, our order processing time is longer than expected due to product checking, we've upgrade your shipping method to Fedex, here is the tracking info: https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=678577287933&cntry_code=us&wsch=true. Your package will be delivered to your location on 7th Jul.

By Xavier Z., over a year old

Question:

Where are my dresses that i ordered order # 110860 wlzd xl zeraco, xl

Answer:

Dear Tammy, sorry for keeping you waiting. Your package is in transit and here is the link you can see the latest route info: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LS992975147CN. Your package expected delivery day is Friday, July 8,2016, now it in FLUSHING, NY 11351.

By Xavier Z., over a year old

Question:

I requested a return for a dress that is too small. i sent 2 emails to care@vipme.com, one on6/14, the second was yesterday. i have not received any response from vipme. so what should i do? there is no contact number.

Answer:

Hi quinn, if you find out anything will you respond here because I'm in the same situation with trying to return an item for a refund.

By Lori S. over a year old

Question:

Hi i purchase items from vipme over a month now and am yet to receive my order, money was taken from my credit card Hi i purchase items from vipme over a month now and am yet to receive my order, money was taken from my credit card

Answer:

In your email inbox our system sent a mail containing the package delivery status once it's shipped, if you having trouble find it, could you please let me know you order number so I can check that status for you. International shipping usually take more time. Thanks.

By Xavier Z., over a year old

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Typical questions asked:

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VIPME Questions & Answers

Still waiting for an email to get a return address so that i may return my items that do not fit. Still waiting for an email to get a return address so that i may return my items that do not fit.

Hello, i need information to return two dresses i got in the mail today Hello, i need information to return two dresses i got in the mail today

I want my refund. you are ignoring emails. I want my refund. you are ignoring emails.

Have not received my dress yet! what seems to be the problem Have not received my dress yet! what seems to be the problem

Is the sizing really accurate? Is the sizing really accurate?

Where are my dresses that i ordered order # 110860 wlzd xl zeraco, xl Where are my dresses that i ordered order # 110860 wlzd xl zeraco, xl

Hi i purchase items from vipme over a month now and am yet to receive my order, money was taken from my credit card Hi i purchase items from vipme over a month now and am yet to receive my order, money was taken from my credit card

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Where are my dresses that i ordered order # 110860 wlzd xl zeraco, xl