Viagogo Questions & Answers

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Here’s what consumers have asked with answers from Viagogo staff and previous consumers.

84 questions answered

7% answered in 1 day

Question:

I just purchased two tx to a red sox game in june from viagogo. after reading these reviews, i am worried that i may have a problem. is there anyone that has had a positive experience with this company?

Answer:

If you find someone please let the rest of us know!

By claire W. over a year old

Question:

Have bought 2 tickets via viagogo for bruce s jan 30 concert in adelaide.friend has told me viagogo can have doublebooking problems.any chance we could arrive to find others in our seats? Have bought 2 tickets via viagogo for bruce s jan 30 concert in adelaide.friend has told me viagogo can have doublebooking problems.any chance we could arrive to find others in our seats?

Answer:

We got 2 tickets as well in someone elses name. I pray he doesn't show up

By C B. over a year old

Question:

Is it even legal to charge fees without advising what they are until after you have paid for tickets. Is it even legal to charge fees without advising what they are until after you have paid for tickets.

Answer:

Is it legal to scalp tickets?

By claire W. over a year old

Question:

Viagogo should look after its sellers. i know many who now won't sell on this site. does anyone care? Viagogo should look after its sellers. i know many who now won't sell on this site. does anyone care?

Answer:

Viagogo should definitely look after the scalpers better I agree!

By claire W. over a year old

Question:

Just listed my tickets on viagogo a couple of days ago - and even got a listing #. anyhow, there are no listings (nor sales) on my account. how do i get in contact with some kind of a customer service? they actually advertise good and prompt service - where and how can i get it?

Answer:

I wrote to them and their website is "down", yeah, right, they are thieves! Be wary of them!

By Leonie E. over a year old

Question:

I purchased tickets for the 1975 dec15th. from viagogo, but they were forgeries. how do i know if my bruno mars tickets for next year will be ok??? I purchased tickets for the 1975 dec15th. from viagogo, but they were forgeries. how do i know if my bruno mars tickets for next year will be ok???

Answer:

They'll either let you in or they won't

By claire W. over a year old

Question:

We bought tickets for the justin bieber concert in march 2017. what is my guarantee that the tickets will be valid? We bought tickets for the justin bieber concert in march 2017. what is my guarantee that the tickets will be valid?

Answer:

They'll either let you in or they won't

By claire W. over a year old

Question:

Hey, good morning i bought a ticket from viagogo.com for coldplay event in abu dhabi the name in the ticket isn't my name because the one who bought it, sold it to me.. and i heard that i have to bring my passport to the event.. would it cause any problem? i mean.. should the name on the ticket be mine? Hey, good morning i bought a ticket from viagogo.com for coldplay event in abu dhabi the name in the ticket isn't my name because the one who bought it, sold it to me.. and i heard that i have to bring my passport to the event.. would it cause any problem? i mean.. should the name on the ticket be mine?

Answer:

Viagogo is not an authorised seller so they cannot change names on tickets.

By claire W. over a year old

Question:

How much were tickets for ireland v australia rugby 2016 How much were tickets for ireland v australia rugby 2016

Answer:

One billion million trillion dollars

By claire W. over a year old

Question:

How soon will i get my tickets How soon will i get my tickets

Answer:

5 mins before the concert by the sounds of things on here

By claire W. over a year old

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Viagogo Questions & Answers

Is it even legal to charge fees without advising what they are until after you have paid for tickets. Is it even legal to charge fees without advising what they are until after you have paid for tickets.

Viagogo should look after its sellers. i know many who now won't sell on this site. does anyone care? Viagogo should look after its sellers. i know many who now won't sell on this site. does anyone care?

I purchased tickets for the 1975 dec15th. from viagogo, but they were forgeries. how do i know if my bruno mars tickets for next year will be ok??? I purchased tickets for the 1975 dec15th. from viagogo, but they were forgeries. how do i know if my bruno mars tickets for next year will be ok???

We bought tickets for the justin bieber concert in march 2017. what is my guarantee that the tickets will be valid? We bought tickets for the justin bieber concert in march 2017. what is my guarantee that the tickets will be valid?

How much were tickets for ireland v australia rugby 2016 How much were tickets for ireland v australia rugby 2016

How soon will i get my tickets How soon will i get my tickets

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