VENUS Swimwear Questions & Answers

Here’s what consumers have asked with answers from VENUS Swimwear staff and previous consumers.

115 questions answered

14% answered in 1 day

Question:

I wear a bra size 32a. will their swimwear size 34a or 32b be too large? I wear a bra size 32a. will their swimwear size 34a or 32b be too large?

Answer:

Our swim size 34A should be the perfect cup size for you. You may just have to tighten the bikini top band or straps.

By VENUS S., Support over a year old

Question:

Just received my bathing suit and love it. perfect size, quality is exceptional so i just ordered a second one! my question is where are these items

Answer:

We do apologize for the inconvenience. We will be happy to further assist you, please send us a email at socialsupport@venus.com for further assistance.

By VENUS S., Support over a year old

Question:

In pants i'm 5'5' and 130 lbs what size do i get? In pants i'm 5'5' and 130 lbs what size do i get?

Answer:

We would recommend taking a look at our sizing chart. Our items are true to size and based on Contemporary (misses) sizing. We recommend if you are in between sizes, to always go with the larger size (unless stated differently in the description). Here is the link to our sizing chart. http://www.venus.com/sizechart.aspx

By VENUS S., Support over a year old

Question:

Hi, where are you located?

Answer:

We are located in Jacksonville, FL. If you would like to place an order you can place a order at www.venus.com or by giving us a call at 888-782-2224.

By VENUS S., Support over a year old

Question:

I'm a tiny person size 3/4 . i saw a jumpsuit i'm gonna purchase what size should i go with i need by the 23 rd of this month I'm a tiny person size 3/4 . i saw a jumpsuit i'm gonna purchase what size should i go with i need by the 23 rd of this month

Answer:

We would recommend a size small which fits sizes 4-6. If the item is a single size we would recommend going with a size 4 if you want a closer fit and a size 6 if you would like a looser fit.

By VENUS S., Support over a year old

Question:

Where do your clothes come from and why don't provide free shipping, particularly on returns?

Answer:

Our items ship from Jacksonville, Florida and we do generally offer many ways to save on shipping costs and your order total. You may sign up for our exclusive e-mail offers at www.venus.com.

By VENUS S., Support over a year old

Question:

I just ordered 2 swimsuits and i have read such horrible reviews on the web that i almost can cancelled! I just ordered 2 swimsuits and i have read such horrible reviews on the web that i almost can cancelled!

Answer:

We appreciate your concerns. Please let me start by saying, customer satisfaction is very important to us. A lot of time people will leave reviews without even attempting to contact us so we can rectify the concern. We do our best to keep our customers satisfied and we want you to be happy with your order. We stand behind the quality of our merchandise. If at any time you have an issue with an order, simply contact us upon arrival and we will be happy to address your concerns with you.

By VENUS S., Support over a year old

Question:

Hi i am searching for this specific monokini and i simply can't visit your site. do you have another website address i can use? thanks Hi i am searching for this specific monokini and i simply can't visit your site. do you have another website address i can use? thanks

Answer:

We do not have another site. Please clarify where you are located?

By VENUS S., Support over a year old

Question:

I sent back am item according the return instruction and used the inclosed return label three weeks ago and have not heard. when will i get my refund I sent back am item according the return instruction and used the inclosed return label three weeks ago and have not heard. when will i get my refund

Answer:

Hello Lori, we would love to check and make sure your return was processed. Please send us an e-mail at socialsupport@venus.com.

By VENUS S., Support over a year old

Question:

I recently got catalog (addressed to husband though) reviews are really disheartening. i am trying to figure out if the clothing runs small? I recently got catalog (addressed to husband though) reviews are really disheartening. i am trying to figure out if the clothing runs small?

Answer:

We appreciate your concerns. Please let me start by saying, customer satisfaction is very important to us. A lot of time people will leave reviews without even attempting to contact us so we can rectify the concern. We do our best to keep our customers satisfied and we want you to be happy with your order. Our items are designed in misses sizing and is generally true to size unless otherwise specified by our website.

By VENUS S., Support over a year old

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