VENUS Swimwear Questions & Answers

Here’s what consumers have asked with answers from VENUS Swimwear staff and previous consumers.

115 questions answered

14% answered in 1 day

Question:

I found the perfect outfit a special on shipping, but i am really concerned about the reviews. please give me some honest hope here.

Answer:

We appreciate your concerns. Please let me start by saying, customer satisfaction is very important to us. A lot of time people will leave reviews without even attempting to contact us so we can rectify the concern. We do our best to keep our customers satisfied and we want you to be happy with your order. We stand behind the quality of our merchandise. If at any time you have an issue with an order, simply contact us upon arrival and we will be happy to address your concerns with you.

By VENUS S., Support over a year old

Question:

I am based in canada, do i have to pay any kind of custom duty or any kind of other charges if i want shipping in canada I am based in canada, do i have to pay any kind of custom duty or any kind of other charges if i want shipping in canada

Answer:

Hi Jharna, Duty and taxes are charged. These charges are imposed by the Canadian government and are not part of our shipping and handling charges. Typically these fees average between 7%-13% of the order value, depending upon province. This information is also provided on the Check Out page of our website.

By VENUS S., Support over a year old

Question:

Why does it seem the zippers are hard to zip? i've gotten two outfits from venus and neither zipper works well. Why does it seem the zippers are hard to zip? i've gotten two outfits from venus and neither zipper works well.

Answer:

Hi Brenda, we apologize for any inconvenience. We would like to rectify your concerns. Please email us at socialsupport@venus.com so we can further assist you.

By VENUS S., Support over a year old

Question:

How do i get my order number so can track my shipments How do i get my order number so can track my shipments

Answer:

Please contact us at 888-782-2224 or socialsupport@venus.com and we will be happy to assist you.

By VENUS S., Support over a year old

Question:

Why as a canadian customer do i pay in us funds and then i see it comes from their mississauga, ontario depot and i get charged duty on the clothes? Why as a canadian customer do i pay in us funds and then i see it comes from their mississauga, ontario depot and i get charged duty on the clothes?

Answer:

Hi Joanne, we have a catalog mailing center in Mississauga, Ontario but our Distribution and Returns center is located here in Jacksonville, Florida.

By VENUS S., Support over a year old

Question:

Hello, i e-mailed venus through the website regarding the quality of one of the dresses i received. nvr received an email back customer # h11471879 Hello, i e-mailed venus through the website regarding the quality of one of the dresses i received. nvr received an email back customer # h11471879

Answer:

Hi Kelly, we did respond to you through the review you added to our page. We look forward to resolving this issue for you.

By VENUS S., Support over a year old

Question:

Are sizes in american sizes? or do they fit small? Are sizes in american sizes? or do they fit small?

Answer:

Our sizes are U.S. sizing. Our items are true to size and based on Contemporary (misses) sizing. We recommend if you are in between sizes, to always go with the larger size (unless stated differently in the description). Here is the link to our sizing chart. http://www.venus.com/sizechart.aspx

By VENUS S., Support over a year old

Question:

Im still waiting for my order , i have emailed them, no answer Im still waiting for my order , i have emailed them, no answer

Answer:

We do apologize for the inconvenience. Please email us at socialsupport@venus.com so we can further assist you.

By VENUS S., Support over a year old

Question:

I processed a return on 4/8/2019 and i was wondering how long do you normally take to credit a return. I processed a return on 4/8/2019 and i was wondering how long do you normally take to credit a return.

Answer:

Hi Gabriela, it usually takes 14 business days to receive and process your return.

By VENUS S., Support over a year old

Question:

Good morning...i placed an order order #47803341 mar 01, 2019. i live in airdrie, alberta-canada. how long does it usually take to deliver? thank you Good morning...i placed an order order #47803341 mar 01, 2019. i live in airdrie, alberta-canada. how long does it usually take to deliver? thank you

Answer:

Hi Carla, for standard orders it usually takes 14-21 business days to arrive. We also offer two fast delivery options. Priority shipping with Landmark global takes 2-3 business days to reach the border and will be delivered 3-5 business days after being processed through customs. Duties and taxes must be pre-paid (link will be sent after package ships). International rush with Landmark which is 1-3 business days to reach the border and will be delivered 1-3 business days after being processed through customs. Duties and taxes must be pre-paid.

By VENUS S., Support over a year old

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