VENUS Swimwear Questions & Answers

Hi Joyce, our items are generally true to size unless otherwise specified on our website.

Hi Theresa, our styles are manufactured all over the world so that we can offer the best quality materials at the best prices. Each item is labeled with the country of origin on the tag of the item.

Hi Theresa, our styles are manufactured all over the world so that we can offer the best quality materials at the best prices. Each item is labeled with the country of origin on the tag of the item.

We currently manufacture our own swimwear and have buyers who travel to various cities to meet with vendors to choose our fashion items. Some items are manufactured within the United States and some items are manufactured in other countries.

Our clothing is made within the United States and outside of the United States. We currently have vendors all over the world and we do identify whether each style is imported or not. You may look on the tag on the inside of the item to see the country of origin.

Should an item fail to meet your expectations, you do have 90 days to send items back for a refund and or exchange. This includes sale items, clearance items and even swimwear that is in a new and unused condition. However, this policy does not cover final sale items. Final sale items can not be returned for an exchange or refund. If final sale items are returned, we are unable to re-ship the item to you or process credit for the item. Please fill out the Return form that came with your order. If you do not have the Return form you may write on a sheet of paper providing the order number, style numbers you are returning, and how you would like us to handle your return. Please be sure to retain the tracking information from the label that you use. If you decide to use the prepaid label that came with the order and select to receive a standard refund to your bank card, we will deduct $6.95 from your return. You may also select to be refunded to your VENUS Wallet or exchange the item for another item and avoid the $6.95 label fee.

We would suggest a size Medium. If you are not satisfied with the order you will have 90 days to return the order.

Our size 2 may run large in some items but you are more than welcome to try our items on. Once you order, you would have 90 days to send items back for a refund and or exchange. This includes sale items, clearance items and even swimwear that is in a new and unused condition. However, this policy does not cover final sale items. Final sale items can not be returned for an exchange or refund. If final sale items are returned, we are unable to re-ship the item to you or process credit for the item. For U. S customers, if you decide to use the prepaid label that comes with the order and select to receive a standard refund to your bank card, we will deduct $6.95 from your return. You may also select to be refunded to your VENUS Wallet or exchange the item for another item and avoid the $6.95 label fee. If you return an item from a location outside of the United States, you will be responsible for the return shipping costs associated with your package.

We appreciate your concerns. Please let me start by saying, customer satisfaction is very important to us. A lot of time people will leave reviews without even attempting to contact us so we can rectify the concern. We do our best to keep our customers satisfied and we want our customers to be happy with their order. We stand behind the quality of our merchandise. If at any time you have an issue with an order, simply contact us upon arrival and we will be happy to address your concerns with you.

Please be sure to enter the gift card under Step 3 of the Check out screen, where we ask "Do you have a E-certificate, gift card, or reward you want to apply?". If you having trouble applying your e-certificate, you may also contact us at 888-782-2224 or e-mail us at socialsupport@venus.com.