VANCARO Questions & Answers

Hi Amy, I think the problem has been solved, right? If for any reason you are not 100% satisfied with your item within 30 days of receipt, you may return any brand-new item for refund or exchange. • A restocking fee of $5 will be deducted without a tag attached; • Please kindly understand the shipping fee for return and reshipment is on your side; • As for the refund, please kindly know the original freight we sent your order is non-refundable; • We offer 3 months warranty for exchanging a new item with a quality problem; • If it has been more than 3 months, we will try to offer a solution to fix the problem. If you need any further assistance, please feel free to contact us. We will reply to you within 1 working day. Thanks a lot for your understanding and time. Have a good day!:) Elsa Best regards Email Us:service@vancaro.com Messenger Us: m.me/vancarojewelry

Hi Dana, We do not recommend resizing service. Any resizing of the ring may cause the gemstone to fall off easily. If the ring is still in a brand-new state, we can exchange the size, and you only need to pay the freight for return and reshipment. If the ring is worn and has a wear problem, we will try to offer a solution. If you need any further assistance, please feel free to contact us. We will reply to you within 1 working day. Thanks a lot for your understanding and time. Have a good day!:) Elsa Best regards Email Us:service@vancaro.com Messenger Us: m.me/vancarojewelry

Hi Tara, Most of our jewelry is made of 925 sterling silver, and some are made of copper or steel. The specific material of each jewelry is described in detail on each product page. And we use high-grade Cubic Zircon whose clarity and hand-cutting are excellent, and it also has a high-cost performance. At present, because of the limitation of the electroplating process, even though we have introduced the best electroplating technology already, the colored coat may wear and tear with the continuously wearing, and they may expose the silver color of the inner metal. Please kindly notice that it's the craft characteristic, which generally does not belong to quality problems. If you mind this, you could consider the items in silvery color, generally, it lasts longer. We have many exquisite and popular items. Here is our website: https://www.vancaro.com. Vancaro's story began in 2008. We do original and unique jewelry designs. We believe that true love does exist, every love story is unique, and everything VANCARO has done is to make a difference, to make the moment unforgettable. And, we offer 30 days warranty for exchange or return any brand-new item without any reason and 3 months warranty with a quality problem. If you need any further assistance, please feel free to contact us. Thank you very much for your support. Have a good day!:) Elsa Best regards Email Us:service@vancaro.com Messenger Us: m.me/vancarojewelry

Hi cody, I think you should have received a refund, right? We will issue a refund within 3 working days and will update by email. When will you receive your refund? If you paid by credit card, after we issue the refund, generally, you will get the refund within 4 Banking days. If you paid by a non-credit card, after we issue the refund, you will get a refund within 24 hours. If you need any further assistance, please feel free to contact us. We will reply to you within 1 working day. Thanks a lot for your understanding and time. Have a good day!:) Elsa Best regards Email Us:service@vancaro.com Messenger Us: m.me/vancarojewelry

Hi Cedric, I think you should have received the package safely, right? The total time for you to receive your order is equal to the PROCESSING TIME + SHIPPING TIME. The【PROCESSING TIME】 depends on the item you ordered. If the item is in stock, your order will be processed within 24-72 hours. If the item is a pre-order or customization item, it normally takes 15-25 working days to get it ready for delivery. You could contact us for more details. The【SHIPPING TIME】 depends on the shipping methods you choose. For standard shipping, it normally takes 8-12 business days to ship the package. For express shipping, it normally takes 5-8 business days. (If your receiving address is not in the US, please contact us about the exact shipping time to your country) If you need any further assistance, please feel free to contact us. We will reply to you within 1 working day. Thanks a lot for your understanding and time. Have a good day!:) Elsa Best regards Email Us:service@vancaro.com Messenger Us: m.me/vancarojewelry

Hello, You can go to our website and log in your vancaro account. Then find your order. You will notice that there is a return option. You can click the return option to submit your request. Once it is approved.we will send you an email to tell you what to do Or you can tell us your order number or the zip code and receiver's name? You can also provide the email address you left when placing the order and the shipping information. It could be useful to locate your order number in the system. Then we will send you a link. You can just click that link.It will you take to your order. Thank you.

Hello, we have sent you a new item. Please track status by information bellow: Here is the DHL tracking number: 3682459255 Tracking website: http://www.cn.dhl.com/en.html

If for any reason you are not satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been engraved or customized for a refund or exchange under the following circumstances, otherwise, a restocking fee will be applied depending on the conditions of the returned item. - The merchandise needs to be in the original condition with the label on it - The item needs to be returned with the original packaging - The returned item has no signs of wear and good for resell As for refund, please kindly notice the original shipping charge we used to send your order is non-refundable. As for exchange, if we have shipped a wrong size due to our mistake in order processing, we will cover full shipping cost and resend the correct item for FREE.Other cases for exchange, customer just needs to send back the item and VANCARO will cover the shipping cost for standard shipping, if you need express shipping, there is $18 on your side.

Hello.Our email address is service@vancaro.com. Our phone number is 1-855-979-9190. Thank you.