Utsav Fashion Questions & Answers

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Here’s what consumers have asked with answers from Utsav Fashion staff and previous consumers.

17 questions answered
12% answered in 1 day
Question:

I would like to order a product from usa which needs to be delivered to kerala, india. just wanted to make sure it can be delivered. thanks

Answer:

Hi. Yes you may order from USA and chose shipping address as Kerala.

By Naval K.,
Question:

If i order a ready-to-wear anarkali suit from the website, will it come with the chunni and the churidar/salwar as well?

Answer:

Dear Tanvika, Yes you are right. It will all come as a set.

By Naval K.,
Question:

Reviews r saying- u guys r total ripoff- what can u say? i wanted to order something, but after reading the review i am confused

Answer:

Hi. We are into this business for over 15 years. We always intend to offer the best of products and best of services. We have a 90% + satisfaction rate. Hence our suggestion would be not to go only by the negative reviews. You can also check other reviews for your comfort. Also we do have an easy return and refund policy in place in case there is any issue. So would suggest you to allow us an opportunity to serve you so that we can win your confidence in us and we can have a positive review from you here itself :)

By Naval K.,
Question:

Hi i am thinking about ordering from canada. how long will it take to ship and do i have to pay any custom/border taxes? thanks.

Answer:

Hi. Time to ship differs from item to item. We do have items that can be shipped in 1 day itself. However you may check the items page where in respective time to ship is mentioned. Post shipment it take1 anywhere between 3 to 5 days for delivery. As regards customs or border fees, the same is beyond our control and the same is very unpredictable. However for your comfort, in case you are charged, let us know and we shall reimburse the amount back to you in the form of store credit.

By Naval K.,
Question:

If you order a dress that is says it takes 3 days to deliver does it actually take 3 days or takes forever? because i really need this outfit soon

Answer:

3 days is our processing time i. E. we ship the product within 3 days. However, if you opt for any of our stitching services, then we need another 3 days. Post-shipment the item gets delivered within 3 to 5 days depending upon the location. To sum up, if the product is purchased without any additional service, you may expect the delivery within 6 to 8 days at max.

By Naval K.,
Question:

Is the out fit in the picture is the outfit i will be getting? or is it for reference purpose only

Answer:

Hi Prema, Thank you for the query. We would like to confirm that the images displayed on our website are that of the actual product that you would be receiving upon ordering with us. However, the accessories worn by the model are often available for photography purpose which is always mentioned in the "Product Highlights".

By Arpita C.
Question:

How do i know my the size of my sari blouse?

Answer:

Hi Shameena, You may refer to our FAQ section to get the answers of the commonly asked queries. Please visit the below link to get the details about the saree blouse measurement: https://help.utsavfashion.com/support/solutions/articles/14000027428-how-do-i-measure-my-size-or-what-size-should-i-opt-for- Looking forward to serve you. Regards, Team Utsav Fashion

By Arpita C.

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