Underground Reptiles
Questions & Answers

How easy is it to get a hold of customer service at UndergroundReptiles?

Asked by Jay V. on 3/25/2020

9 Answers
Priscilla C.7/23/2020

Email response to an inquiry was very fast. A rep called me after my reptiles were delivered to answer any questions. Doesn't get any better than that - in fact, is the best experience I have had with any company!
Michele C.7/22/2020

I called once and received immediate and helpful attention
GEORGE W.6/30/2020

I emailed them on Monday morning about a purchase that I made on Sunday, they emailed me Monday afternoon to tell me that my purchase had already been shipped.
Deborah R.6/24/2020

Great customer service. Very friendly. Pays attention to your needs to be delivered.
Jennifer S.6/11/2020

Very easy, friendly fast response! Had a question so emailed them and they called me back very fast and were super helpful
UGR A.5/25/2020

Hi Brenda, our customer service team can be reached Monday to Friday 9:30 AM to 8:00 PM Eastern Time at 954-428-8005.
Brian M.5/23/2020

Very easy. I've called the store and the warehouse plenty. I always reach someone. The store itself can be busy so if I were to wait a few for the employees, it's because they're attending to customers already but they acknowledge my presence while I wait my turn which is appreciated.

The customer service representatives are very nice, and easy to get one on the line, and answered my questions..
Samantha J.3/25/2020

It is very easy to get to a hold of Underground Reptiles customers service. They are open m-f until 8pm. They are very nice and handle things and a fast and timely manner.

Add your answer