UkraineDate
Questions & Answers

Yes. I am a woman living in Ukraine and signed up for the site on Aug. 21. My profile was terminated within 24 hours "with no reactivation option." My e-mails went unanswered for 5 days. I tried again with a second e-mail address and that two got terminated. So, no customer service, and a real woman can't even sign up! WTH?

Asked by Lidia S. on 8/26/2016

2 Answers
Ian J.10/17/2016

I am a man and had exactly the same experience. I don't know what criteria they use to delete accounts. You are not given any explanation or link to follow to resolve the issue. It seems completely arbitrary. Customer Service is a joke, and if they stopped using agencies for profiles and started policing the real problem of wholesale scamming it would be a welcome relief but no. Instead they pick on the odd subscriber who took the time to create their own, singular, individual profile. What nonsense.
Cupid M.8/29/2016

Hi Lidia. Kindly be patient we are working on your issue.

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