We’re in this together! Stay safe with our COVID-19 guide
We’re in this together! Stay safe with our COVID-19 guide
Here's what consumers have asked with answers from Milly Bridal UK staff and previous consumers.
Dear Melissa, Sorry for the late reply! Yes, you can get your dress on the date shown at the bottom after picking your size and color off the dress. If you have any further questions or concerns feel free to email back or start a Live Chat with our online sales representatives. Our email address is service@millybridal.org. Have a lovely day! Kind regards, MillyBridal Customer Care
Dear Sian, Thank you for contacting MillyBridal. Kindly note that the total time it will take to receive your order is the processing time + the shipping time. Please see below for more details: 1. Processing time: All MillyBridal products require processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 7-10 business days. Specific processing is indicated on each item page. 2. Shipping Time The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://uk.millybridal.org/help/delivery.html For more questions, you can also send us an email to service@millybridal.org. And we will reply to you within 24 hours. Have a nice day. Best regards, MillyBridal Customer Support Team
Dear Niyah, Thank you for your valuable asking. All our dresses are custom-made. In other words, the dress will be only made after you place the order. They are not in stock like the daily outfit. If you have any further questions or concerns feel free to email back or start a Live Chat with our online sales representatives. Our email address is service@millybridal.org. Have a lovely day! Kind regards, MillyBridal Customer Care
Dear Nathalie, Thank you for taking the time to contact MillyBridal. Kindly note that the total time it will take to receive your order is the processing time + the shipping time. Please see below for more details: 1. Processing time: All MillyBridal products require processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 7-10 business days. Specific processing is indicated on each item page. 2. Shipping Time The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://uk.millybridal.org/help/delivery.html For more questions, you can also send us an email to service@millybridal.org. And we will reply to you within 24 hours. Have a nice day. Best regards, MillyBridal Customer Support Team
Dear Bethany, Thank you for your message. We have been in this area for 10 years. Our tailors have rich experience. Our dresses are all in high quality at an affordable price. Our official website is http://www.millybridal.org/. If you come from the United Kingdom and you want to buy wedding dresses bridesmaid dresses or prom dresses from our website, please click here: http://uk.millybridal.org/. Please let me know if you have any questions, we are always here to help. Our email address is service@millybridal.org. Thank you for your understanding. Best Regards, MillyBridal Customer Service
Dear Ivana, Thanks for your interest in MillyBridal. Do you mean a store? We are an online retailer and don't have a physical store at your place. You just need to place the order online and receive the dress at home. For more questions, you can also send us an email to service@millybridal.org. And we will reply to you within 24 hours. Have a nice day. Looking forward to hearing from you. Best Regards, MillyBridal Customer Care
Dear Sandra, We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is service@millybridal.org. For us, it's important to assist you and solve your problem. Thank you. Kind regards, MillyBridal Customer Care
Hi Yoo, Thank you for your message. Please rest assured that our company is legal and formal. You may refer to the following facts: 1. MillyBridal, as one of the leading online retailers, we send our dresses and other products all over the world. 2. You can pay for your order via PayPal now and your payment will be safeguarded. 3. After placing your order, you can always check the order status on our site. Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable around the world such as DHL, UPS and so on. 4. As a legal and formal company, we have our own Facebook. In addition, many customers have purchased from us and left us good reviews. You may also go to "About us" and "Testimonials" for further information. About Us: http://uk.millybridal.org/help/about-us.html Customer Reviews: http://uk.millybridal.org/style-gallery/all/ 5. We take full responsibility for the wrong size and wrong color dresses. If we send wrong or unmatched dress, you can return it and get a full refund. Please see more details on our refund and returns policy here: http://uk.millybridal.org/help/returns.html Have a nice day. Looking forward to hearing from you. Best Regards, MillyBridal Customer Care
Dear Sarah, Thank you for your message. Please note that all our items have varying processing times that are clearly marked on the product page. The total time it will take to receive your item is the processing time plus the shipping time. We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us at service@millybridal.org and provide us with the valid order number. Thank you again for bringing this to our attention, so that we can make improvements for the future. Enjoy the rest of your day! MillyBridal Customer Support Team
Dear Teresa, Thank you for contacting MillyBridal. Kindly note that the total time it will take to receive your order is the processing time + the shipping time. Please see below for more details: 1. Processing time: All MillyBridal products require processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 7-10 business days. Specific processing is indicated on each item page. 2. Shipping Time The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://uk.millybridal.org/help/delivery.html For more questions, you can also send us an email to service@millybridal.org. And we will reply to you within 24 hours. Have a nice day. Best regards, MillyBridal Customer Support Team
