TwinkleDeals FAQ | Sitejabber

Question:

¿en los envios viene el transporte incluido? ¿en los envios viene el transporte incluido?

Answer:

Dear Alejandra, Thank you for your massage. All of our items can be shipped using varying shipping methods. Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them. For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling. Thank you for your understanding and support. Twinkledeals Team

By Sandy Z., over a year old

Question:

My order is still not recieved, nor can i get on the site anymore to check any status or contact anyone. have i been duped? My order is still not recieved, nor can i get on the site anymore to check any status or contact anyone. have i been duped?

Answer:

Dear Jeannette, We regret any inconvenience or frustration that your experience has caused you. Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons. For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling. Please offer us your order number or you can email to support@twinkledeals com titled as "complain from sitejabber". We will help you check it. Once again we are sorry for any inconvenience. Twinkledeals Team

By Sandy Z., over a year old

Question:

Just checking the reviews before placing my order. i see you have a lot of dissatisfied customers... are there issues affecting delivery?

Answer:

Dear Cora, We appreciate that you took the time to contact us. Total delivery time= processing time+shipping time 1. Processing time: All Twinkledeals products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.twinkledeals.com/shipping-handling May I suggest you take a look at these links? Check out our newest arrivals here: http://www.twinkledeals.com/new-products.html Enjoy our best deals here: http://www.twinkledeals.com/clearance.html Thank you, Twinkledeals Team

By Sandy Z., over a year old

Question:

You took my money but did not send my complete order. where is my order?

Answer:

Dear Ashley, We are sorry to hear that you haven't received your order. Due to stock issue, we have split your order into 2 packages. We have shipped out the second package and it is in transit now. Please kindly wait for it. We have messaged you regarding your issue. Please kindly login to your account and reply to us there. Many thanks, Twinkledeals Team

By Sandy Z., over a year old

Question:

I reading reviews and look really bad...tell me how is with shipment to slovenia? how long will take for 5 pieces of finger spinners? I reading reviews and look really bad...tell me how is with shipment to slovenia? how long will take for 5 pieces of finger spinners?

Answer:

Dear marko, Thank you for your inquiry. All of our items can be shipped using varying shipping methods. Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them. For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling. If you have any further queries, please contact us via our Support Center and we will get back to you. Many thanks, Twinkledeals Team

By Sandy Z., over a year old

Question:

I have not received 2 dresses of the 5 i ordered. one dress is "no longer in stock", i received 2 dresses, one was made of cheap fabric that can't be worn and i have not received the other 2 dresses. i ordered and it has been over a month. no one will answer my emails for the past week. they have stolen money and not given me the product i ordered. where is my order?

Answer:

Dear Ashley, We are sorry to hear that you haven't received your order. Due to stock issue, we have split your order into 2 packages. We have shipped out the second package and it is in transit now. Please kindly wait for it. We have messaged you regarding your issue. Please kindly login to your account and reply to us there. Many thanks, Twinkledeals Team

By Sandy Z., over a year old

Question:

I have not received 2 dresses i ordered and it has been over a month. no one will answer my emails for the past week. they have stolen money and not given me the product i ordered. where is my order?

Answer:

Dear Ashley, We are sorry to hear that you haven't received your order. Due to stock issue, we have split your order into 2 packages. We have shipped out the second package and it is in transit now. Please kindly wait for it. We have messaged you regarding your issue. Please kindly login to your account and reply to us there. Many thanks, Twinkledeals Team

By Sandy Z., over a year old

Question:

Do you have the long plus size lace sleeve flowy top - red in size 5xl? Do you have the long plus size lace sleeve flowy top - red in size 5xl?

Answer:

Dear PATRICIA, Thank you for your inquiry. We regret that we don't sell the item the Long Plus Size Lace Sleeve Flowy Top - Red. You can consider the item: http://www.twinkledeals.com/plus-size-tops/lace-insert-cuffed-plus-size/p_940740.html If you have any further queries, please contact us via our Support Center and we will get back to you. Many thanks, Twinkledeals Team

By Sandy Z., over a year old

Question:

Hi, i purchased and paid for an item on the 10th april 2017 and am still waiting for it to be delivered. i live in queensland australia and how do i find out where my product is ? my order number is tm1704100321137169

Answer:

Dear jo, Thank you for your inquiry about your order. We have checked your order and sent you a message via our support center. Please log in your account to check it and give us a reply. Thank you for your support. Twinkledeals Team

By Sandy Z., over a year old

Question:

Will you ship to fiji and how long should it take. Will you ship to fiji and how long should it take.

Answer:

Dear Jacqueline, Thank you for your inquiry. Yes, we can ship worldwide, including your country. Total delivery time= processing time+shipping time 1. Processing time: All Twinkledeals products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.twinkledeals.com/shipping-handling If you have any further queries, please contact us via our Support Center and we will get back to you. Many thanks, Twinkledeals Team

By Sandy Z., over a year old

TwinkleDeals Questions & Answers

¿en los envios viene el transporte incluido? ¿en los envios viene el transporte incluido?

My order is still not recieved, nor can i get on the site anymore to check any status or contact anyone. have i been duped? My order is still not recieved, nor can i get on the site anymore to check any status or contact anyone. have i been duped?

Just checking the reviews before placing my order. i see you have a lot of dissatisfied customers... are there issues affecting delivery?

You took my money but did not send my complete order. where is my order?

I reading reviews and look really bad...tell me how is with shipment to slovenia? how long will take for 5 pieces of finger spinners? I reading reviews and look really bad...tell me how is with shipment to slovenia? how long will take for 5 pieces of finger spinners?

I have not received 2 dresses i ordered and it has been over a month. no one will answer my emails for the past week. they have stolen money and not given me the product i ordered. where is my order?

Do you have the long plus size lace sleeve flowy top - red in size 5xl? Do you have the long plus size lace sleeve flowy top - red in size 5xl?

Hi, i purchased and paid for an item on the 10th april 2017 and am still waiting for it to be delivered. i live in queensland australia and how do i find out where my product is ? my order number is tm1704100321137169

Will you ship to fiji and how long should it take. Will you ship to fiji and how long should it take.

Can’t see your question? Ask to get answers from the TwinkleDeals staff and other customers.

TwinkleDeals Questions & Answers

¿en los envios viene el transporte incluido? ¿en los envios viene el transporte incluido?

My order is still not recieved, nor can i get on the site anymore to check any status or contact anyone. have i been duped? My order is still not recieved, nor can i get on the site anymore to check any status or contact anyone. have i been duped?

Just checking the reviews before placing my order. i see you have a lot of dissatisfied customers... are there issues affecting delivery? Just checking the reviews before placing my order. i see you have a lot of dissatisfied customers... are there issues affecting delivery?

You took my money but did not send my complete order. where is my order? You took my money but did not send my complete order. where is my order?

I reading reviews and look really bad...tell me how is with shipment to slovenia? how long will take for 5 pieces of finger spinners? I reading reviews and look really bad...tell me how is with shipment to slovenia? how long will take for 5 pieces of finger spinners?

Do you have the long plus size lace sleeve flowy top - red in size 5xl? Do you have the long plus size lace sleeve flowy top - red in size 5xl?

Will you ship to fiji and how long should it take. Will you ship to fiji and how long should it take.

Can’t see your question? Ask to get answers from the TwinkleDeals staff and other customers.

Just checking the reviews before placing my order. i see you have a lot of dissatisfied customers... are there issues affecting delivery?

You took my money but did not send my complete order. where is my order?