TwinkleDeals FAQ | Sitejabber

Question:

Hi, i purchased and paid for an item on the 10th april 2017 and am still waiting for it to be delivered. i live in queensland australia and how do i find out where my product is ? my order number is tm1704100321137169

Answer:

Dear jo, Thank you for your inquiry about your order. We have checked your order and sent you a message via our support center. Please log in your account to check it and give us a reply. Thank you for your support. Twinkledeals Team

By Sandy Z., over a year old

Question:

Will you ship to fiji and how long should it take. Will you ship to fiji and how long should it take.

Answer:

Dear Jacqueline, Thank you for your inquiry. Yes, we can ship worldwide, including your country. Total delivery time= processing time+shipping time 1. Processing time: All Twinkledeals products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.twinkledeals.com/shipping-handling If you have any further queries, please contact us via our Support Center and we will get back to you. Many thanks, Twinkledeals Team

By Sandy Z., over a year old

Question:

Why can i not contact customer services , !!!!!!! only part of order sent , now 6 weeks and still waiting. Why can i not contact customer services , !!!!!!! only part of order sent , now 6 weeks and still waiting.

Answer:

Dear mel, Thank you for your review. We have shipped out the second package and please rest assured that you will receive it soon. We have messaged you regarding your issue. Please kindly login to your account and reply to us there. Many thanks, Twinkledeals Team

By Sandy Z., over a year old

Question:

Hi could you please let me know as to shipping costs to south africa? Hi could you please let me know as to shipping costs to south africa?

Answer:

Dear Wafieka, Thank you for inquiry. Shipping cost depends on the shipping method that is selected and weight along with the shipping time and the destination country. Please check out our free shipping herehttp://www.twinkledeals.com/free_shipping-products.html Please add all the items to your shopping bag, and then choose the country you want the order to be shipped to. The estimate shipping cost will be displayed for each avaialble shipping method at the lower left corner. If you have any further queries, please contact us via our Support Center and we will get back to you. Many thanks, Twinkledeals Team

By Sandy Z., over a year old

Question:

Anyone know what it costs to ship an item from twinkledeals to south africa? and how safe is it? Anyone know what it costs to ship an item from twinkledeals to south africa? and how safe is it?

Answer:

Dear Coleen, Thank you for inquiry. Please add all the items to your shopping bag, and then choose the country you want the order to be shipped to. The estimate shipping cost will be displayed for each avaialble shipping method at the lower left corner. Shipping cost depends on the shipping method that is selected and weight along with the shipping time and the destination country. Please check out our free shipping herehttp://www.twinkledeals.com/free_shipping-products.html Please note that different shipping methods have different shipping times. If you have any further queries, please contact us via our Support Center and we will get back to you. Many thanks, Twinkledeals Team

By Sandy Z., over a year old

Question:

My name gisele smith,placed a order jan 7,2017,got a email saying it shipped out jan 8,i still don't have it,order number is. ttm1701071656142100,please check into it,i have the right address in my right email they sent where it was going...please email me to let me know where my order is or refund my money,...giselesmith01@yahoo.com....thanks

Answer:

Dear gisele, Thank you for your inquiry. We are so sorry that you haven't received your order. We have checked your order and sent you a message via our support center. Please kindly log in your account and give us a reply. Best regards, Twinkledeals Team

By Sandy Z., over a year old

Question:

Hello can you check if order t1704191516245341 has been shipped already? this is a dress that is going to belgium, do we need to pay extra taxes on it whem it arrives at our home? Hello can you check if order t1704191516245341 has been shipped already? this is a dress that is going to belgium, do we need to pay extra taxes on it whem it arrives at our home?

Answer:

Dear isabel, Thank you for your inquiry. We have checked that your order has been shipped out and it is in transit now. Please rest assured that you will receive your parcel soon. According to our website's policy import taxes are solely customers responsibility. Please check this link: http://www.twinkledeals.com/shopping-faq We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there. Best regards, Twinkledeals Team

By Sandy Z., over a year old

Question:

I have received an order ta1703220533137342 but its missing 3 items. i have had no feed back from you at all regarding these items. it would be business like to receive some type of information??? i also paid for tracking no again there is no information on this??. all i get is try again?? i can not find on the app any information pauline

Answer:

Dear Pauline, Thank you for your inquiry. We are so sorry that you haven't received the other items. We have checked your order and sent you a message via our support center regarding your order. Please log in your account and give us a reply. Best regards, Twinkledeals Team

By Sandy Z., over a year old

Question:

I never received my item. november 2016. who do i talk to???? I never received my item. november 2016. who do i talk to????

Answer:

Dear Michelle, We are so sorry that you haven't received your order yet. Different shipping methods have different shipping times. Could you please tell us your order number? We will check it for you once received the feedback. Awaiting for your reply. Best regards, Twinkledeals Team

By Sandy Z., over a year old

Question:

Why has it taken several weeks for my order #17033102458 to get shipped? it still has not been shipped yet. Why has it taken several weeks for my order #17033102458 to get shipped? it still has not been shipped yet.

Answer:

Dear Tracy, Thank you for your order with us. We have checked your order and we have shipped your order out. We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there. Best regards, Twinkledeals Team

By Sandy Z., over a year old

TwinkleDeals Questions & Answers

Hi, i purchased and paid for an item on the 10th april 2017 and am still waiting for it to be delivered. i live in queensland australia and how do i find out where my product is ? my order number is tm1704100321137169

Will you ship to fiji and how long should it take. Will you ship to fiji and how long should it take.

Why can i not contact customer services , !!!!!!! only part of order sent , now 6 weeks and still waiting. Why can i not contact customer services , !!!!!!! only part of order sent , now 6 weeks and still waiting.

Hi could you please let me know as to shipping costs to south africa? Hi could you please let me know as to shipping costs to south africa?

Anyone know what it costs to ship an item from twinkledeals to south africa? and how safe is it? Anyone know what it costs to ship an item from twinkledeals to south africa? and how safe is it?

I never received my item. november 2016. who do i talk to???? I never received my item. november 2016. who do i talk to????

Why has it taken several weeks for my order #17033102458 to get shipped? it still has not been shipped yet. Why has it taken several weeks for my order #17033102458 to get shipped? it still has not been shipped yet.

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