Trusted House Sitters Questions & Answers

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Here’s what consumers have asked with answers from Trusted House Sitters staff and previous consumers.

35 questions answered
3% answered in 1 day
Question:

Answer:

Hello Nicky, We are a UK based company with our Head office being based in Brighton. However, our site currently covers over 130 countries worldwide and these are growing! Please feel free to visit our help centre: https://support.trustedhousesitters.com/hc/en-gb where you can find all of our phone numbers. We look forward to hearing from you. Thank you The TrustedHousesitters Team.

By TrustedHousesitters M.,
Question:

Answer:

Hello Liam, I can definitely explain how that would works for you. How the site works is that sitters register under their home location - so in this case locations in Ireland. However, not all sitters want to sit in their home location or country. Many sitters are open to sitting in multiple locations/countries, so the available sits in Ireland and any country on the site are open to applicants from all locations. Owners choose the sitter that is most suitable for them and their pets and it is often not down to the location of the sitter but the sitter themselves. Therefore it is always worth applying to any sit that you are interested in as you could be the perfect sitter for that particular sit. There are also hundreds of new sitting opportunities on the site each week, so keep an eye out for more housesits in Ireland being posted! Thank you. The TrustedHousesitters Team.

By TrustedHousesitters M.,
Question:

I just signed up. tried to cancel, sent 12 messages, called and did online chat. still no response to refund. is this sight legit? doesnt seem so.

Answer:

Hi Jackie We are working to a 48 business hour turnaround for responses to members messages, however I am keen to look further into this for yoou, as I would be surprised to learn we have missed that many attempts to contact us. I cannot identify you from this post I am afraid, if you could contact me directly on support@trustedhousesitters.com FAO Vicky I will look out for your message, and be able to speak directly to you. Many Thanks Vicky TrustedHosuesitters

By TrustedHousesitters M.,
Question:

It sounds like people think taking care of someone else's home and pets is a 'vacation'... but i have a 1.5 acre property and 5 dogs...

Answer:

Hello Thank you for your question. What makes TrustedHousesitters different is the fair exchange between sitters and owners. Pet and travel loving sitters offer to care for an owners home and pets for free, in exchange for an unforgettable experience in a new location. Here are just 5 reasons why our members love to house and pet sit: 1. Discover new places As a TrustedHousesitters member, you can choose from tens of thousands of sits in over 150 countries throughout your annual membership. The opportunities really are endless! 2. Enjoy the company of pets If you have a pet-shaped hole in your life, house and pet sitting is the perfect way to fill it! Spend time with furry friends and enjoy the feel good factor, knowing that youve helped pets stay happy at home while their owners travel. 3. Save on the cost of travel Accommodation can make up a third of the cost of your getaway, but with TrustedHousesitters you can stay for free in exchange for caring for homes and pets. You can also reduce your living costs as youll have access to a fully equipped home during your travels. 4. Experience a new way of living House sitting can be a great way to experience new lifestyles and stay in places that you would never find on an booking site. Try out life on a hobby farm, in a city centre high rise, or by the sea. Stay for free in a multi-million dollar home, a historic country cottage, or a modern grand design! 5. Relax and unwind From short weekend retreats to longer getaways, house and pet sitting provides a perfect way to escape day-to-day life. There have been a number of studies that show spending time with pets can also help reduce stress and improve your health! House sitters offer their time and services for free, as house sitting is such a wonderful experience. Our members are animal lovers who enjoy giving their time to help owners take a break, in exchange for free accommodation in some fantastic locations, they would never normally get the chance to experience. As long as your listing is accurate and details exactly the nature of your property and pets, you will only get applicants responding that are informed and prepared for the nature of your requirements. Do not hesitate to contact us if you need any more information There are three ways to contact us, and we have Membership Service Advisers available 24 hours a day Click here to see the contact us forms, where you can send us a message, live chat with us or find your local phone number. https://support.trustedhousesitters.com/hc/en-gb/requests/new Thank you The TrustedHousesitters Team

By TrustedHousesitters M.,
Question:

Further to my review i confirm that i did not receive an email from you in any account. please cancel my subscription and refund the £79 or i shall pursue this further. wendy rushton

Answer:

Hi Wendy I need your full email address to be able to locate your payment and account details. If you can email us on support@trustedhousesitters.com we can help you. Thank you The Trustedhousesitters Team

By TrustedHousesitters M.,

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