Trusted House Sitters Questions & Answers

Hello, Thank you for taking the time to get in touch. I would recommend you schedule a call with one of our Membership Services Team as they are best placed to explain how the platform works and our refund period. Here is the link to our help centre: https://support.trustedhousesitters.com/hc/en-gb. You can also find further information about our cooling off period in the Terms and Conditions: https://www.trustedhousesitters.com/terms-and-conditions/ Thank you TrustedHousesitters Team

Hello Karla, We are always on hand to answer any questions. We have a Live Chat function on our website, or you can contact us at any time via our help centre: https://support.trustedhousesitters.com/hc/en-gb - We look forward to speaking to you soon. TrustedHousesitters Team.

Hi Carolyn We have many thousands of house and pet sitters within our community across 130+ countries, with hundreds of new house and pet sitters joining every week, this is the same for the owners that require a sitter. Please do not hesitate to get in touch with the Membership Experience Team for more information on this or anything. There are three ways to contact us, and we have Membership Service Advisers available 24 hours a day Click here to see the contact us forms, where you can send us a message, live chat with us or find your local phone number. https://support.trustedhousesitters.com/hc/en-gb/requests/new Thank you The TrustedHousesitters Team

Hi Jennifer It depends what country you are in and what currency you are wanting to pay in. Please get in touch with us directly and we can help you further. There are three ways to contact us, and we have Membership Service Advisers available 24 hours a day Click here to see the contact us forms, where you can send us a message, live chat with us or find your local phone number. https://support.trustedhousesitters.com/hc/en-gb/requests/new Please note during exceptionally busy times, you might need to leave us a message, but rest assured we will get back to you as soon as possible. In the mean time you can probably find the answer you are looking for on our FAQ page: https://support.trustedhousesitters.com/hc/en-gb Thank you The TrustedHousesitters Team

Hi Linda Thank you for getting in touch about joining TrustedHousesitters as a house and pet sitter. We are delighted that youd like to join our ever-growing, pet-loving community. There are currently over 80 house and pet sitting opportunities in Canada, but remember we are listing hundreds of new opportunities a day, in over 130 countries. Your membership will give you unlimited access to the site and a range of fantastic added features for the year. We have more sits available than any other house and pet sitting platform, with a huge number of opportunities for you to choose from featuring a range of different pets, homes and durations. The vast majority of sitters do secure a sit, so were confident that if you join in plenty of time, take our advice when creating your profile and are proactive in applying for sits, you will secure a sit. Benefits of your TrustedHousesitters membership: Authentic travel experiences: Enjoy an unlimited number of free sits and access unique opportunities to live like a local and spend time with wonderful pets Trust & Safety: Gain free trust badges for your profile and purchase a verified criminal background check to show owners that you are a trusted pet lover, even if you are new to pet sitting! Sharing Economy UK, the trade body representing and championing the UKs sharing economy businesses has awarded its coveted TrustSeal the worlds first kitemark for the industry to TrustedHousesitters TrustedHousesitters has been assessed over eight best practice principles: identity verification, criminal and background checks to ensure members are who they say they are, education and employment history checks, transparent communications, customer help and support, secure payments with clear pricing and refunds, insurance and guarantees and data protection. Up to 24/7 Membership Services support: Were here to help you get started with your membership and offer expert support during and after your sit. The 24/7 Vet Line: Instant pet advice while you are on a sit throughout the duration of your membership, whenever you need it Do not hesitate to get in touch with us directly, vis the contact us page on the website, if you need any more information Thank you The TrustedHousesitters Team

Hi Dan Thanks for getting in touch. The way our community works is that the sitters do so for free for the love of pets and travel, and in exchange for accommodation, as they do not charge for their sitting services, and no money changes in hands. Due to this our sitters do require accommodation in your home, whilst you away, and cannot provide a daily sitting service in this way, I am afraid. Thank you The TrustedHousesitters Team

Hi Linda I am confident we can help you. It would be beneficial if we could speak to you directly about this. There are three ways to contact us, and we have Membership Service Advisers available 24 hours a day. Click here to see the contact us forms, where you can send us a message, live chat with us or find your local phone number. https://support.trustedhousesitters.com/hc/en-gb/requests/new We have many thousands of pet and house sitter available in 130+ countries, with currently 140 or so in the Minnesota area, but this number changes all the time, as we have many new members joining every day. You would need to become a full member to post a listing for the sitters to apply to or to reach out to sitters you like the look of, and you can do this by clicking here https://www.trustedhousesitters.com/accounts/signup/join-now/ I hope to hear from you soon, and we look forward to welcoming you to our community of pet lovers. Thank you The TrustedHousesitters Team

Hi Sandy As part of our industry-leading Trust & Safety features sitters registered with TrustedHousesitters have the option to complete three levels of verification. A sitters verification level can be easily identified by the Trust Badge that appears above the heading on their house sitter profile and below their profile picture in relevant search results. You can hover your cursor over a Trust Badge to activate a tooltip which gives full details of the achieved level, of any sitters that applies to you. The levels sitters can obtain are: Basic - Email & telephone number verified and at least one external reference received Standard- ID check, Document check and address check Enhanced- Criminal record check Read more about our Trust & Safety verification features here: https://www.trustedhousesitters.com/trust-and-safety/ Thank you The TrustedHousesitters Team