Hello,

Thank you for taking the time to get in touch. I would recommend you schedule a call with one of our Membership Services Team as they are best placed to explain how the platform works and our refund period. Here is the link to our help centre: https://support.trustedhousesitters.com/hc/en-gb. You can also find further information about our cooling off period in the Terms and Conditions: https://www.trustedhousesitters.com/terms-and-conditions/

Thank you
TrustedHousesitters Team

I understand that they have a 14 day refund policy. But I'm not sure exactly how they guarantee that if you use the service and are not happy. You would need to contact somebody through the website with that question.