Trivago Questions & Answers

Dear Kay, Thank you for your inquiry and interest in trivago. Trivago is a hotel price comparison website. You cannot book a hotel directly on our site; rather, you can compare the prices of many different providers for over 1,000,000 hotels worldwide by way of more than 250 booking sites on trivago. If you are interested in booking a hotel via one of the online booking sites, please visit our website: www.trivago.com or your preferred locale. Here is a link to get you started - http://www.trivago.com/go/c54wg83 I have set the check-in dates to Sep 1st so make sure to change that to your preference. Our site is very user friendly and provides great filter options. Just search for the city in the search bar and enter your dates. You can also use our filters on the left hand side to narrow your results to the specific hotel you are searching for. I hope this helps. Please let me know if you have any further questions. Kind regards, James Morrison Trivago user support.

Hello Kimberly, Thank you for your inquiry and interest in trivago. I am afraid I am not entirely sure what you mean here, perhaps you could provide me with a little more info so that I could provide you with a definite answer or put you in touch with the appropriate department. Kind regards, James Morrison Trivago user support.

Dear Lars, Thank you for your question and I would be happy to help. Have you contacted the booking site you made your reservation with in order to inform them of this? If not then you will need to do so I'm afraid. As a hotel search and not a booking site, trivago keeps no records of the transactions made through the booking sites and cannot alter or access your booking in any way I am afraid. In order to make any changes, cancel, or confirm your current reservation, you will need to contact the booking site which you used. On trivago, users can search and compare different hotels and prices on our site. We pull information from multiple OTAs (online travel agencies such as Expedia or Booking.com) and display the prices together. However, once a user clicks through to view deal, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking. If you remember the booking site, you made your reservation with, please contact them directly. Alternatively, you can look at your credit card statement to see if the companys name is displayed next to the charge. Please let me know if I can be of any further assistance. I will do my utmost to assist you. Kind regards, James Morrison Trivago user support.

Dear Chris, Please read previous questions from fellow users for an answer to this type of inquiry. Kind regards, James Morrison Trivago user support.

Dear Rene, Thank you for your feedback. We are terribly sorry to hear that you have had this issue with your booking. If you have not already done so please do get in touch with us at info@trivago.com so that we can assist you in contacting the booking site you booked through. Please bear in mind that trivago keeps no records of the transactions made through the booking sites and cannot alter or access your booking in any way. This can only be done by the booking site used to make the booking. Our user support team look forward to hearing from you at your earliest convenience, Kind regards, James Morrison Trivago user support.

Dear Karen, Please read previous questions from fellow users for an answer to this type of inquiry. Kind regards, James Morrison Trivago user support.

Dear Pat, Thank you for taking the time to post a question. Please note that our prices are dynamic, designed to show a user the best price at any given moment. Since availability may have varied since the ad was created, there can be discrepancies between the price displayed on an ad and the offers. We are working hard to provide users with the best deals possible and to provide the most updated information. Deleting your cache and cookies may also help in providing the most up to date information. We would always recommend visiting our site directly in order to see live prices. Kind regards, James Morrison trivago user support.

Dear Andrew, Thank you for taking the time to post a question. Please note that our prices are dynamic, designed to show a user the best price at any given moment. Since availability may have varied since the ad was created, there can be discrepancies between the price displayed on an ad and the offers. We are working hard to provide users with the best deals possible and to provide the most updated information. Deleting your cache and cookies may also help in providing the most up to date information. We would always recommend visiting our site directly in order to see live prices. Kind regards, James Morrison Trivago user support.

Dear Ron, Thank you for contacting us with this info. I can assure you that this is in fact a scam that we are aware of and very close to shutting down. Our legal have been able to make very good progress in tracking these impostors down and we expect their shameful operation to be shut down very soon. I would suggest that you ignore/block any further contact these people try to make. Should you ever need any assistance on trivago then please get in touch with me directly at info@trivago.com Best regards, James Morrison Trivago user support.

HI Elaine, Thank you for your question. I can confirm that this is NOT a legitimate offer from trivago. Our Legal team are already on top of this scam and the impostors have been tracked down. If they do contact you again please do ignore/block them. Should you have any further inquiries or need assistance on our hotel comparison site, please let me know. Kind regards, James.