Dear Janice,

Thank you for your question and interest in trivago.

If you have an issue with your hotel search on trivago and need to speak to our user support team, you can do so at info@trivago.com. However, if you have a booking issue you need assistance with then please get in touch with the booking site you used to make the booking directly. All their details should be listed on your booking confirmation.

You may also find that our support center provides all the answers you need - http://company.trivago.com/support/

Kind regards,
Trivago user support.