My wife and I recently booked 2 nights at the Pulitzer Hotel in Amsterdam after seeing that their Deluxe Double rooms were on special offer. On booking the rooms we received the confirmation email as usual and thought no more about it. 24hrs later we received an email from Easytobook.com to say that they were cancelling the booking as the hotel had made a pricing error, Are they allowed to do that? After all, they had offered a service which we accepted it at the price they advertised it for, and they confirmed the booking. Doesn't that constitute a legally binding contract? Needless to say, we are not happy. Any help would be appreciated. Thanks

asked by Phil O. on 9/3/15

1 Answer
Thumbnail of user patrickc39

Dear Phil,

Thank you for your inquiry. We are very sorry to hear that you have had this issue with your booking.

Please get in touch with us directly at info@trivago.com so that we can assist you further.

Kind regards,
Trivago user support.

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