Dear Donna,

Thank you for your question and we would be happy to help.

We are a hotel search site, we pull information from multiple OTAs (online travel agencies) and display the prices together. However, once a user clicks through to book a room, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking.

Booking sites such as Hoteling.com have a specific number of rooms in which they are entitled to book for each individual hotel. Often, once their inventory is full, (all allocated rooms have been reserved) the reservations will not be sent through to the property’s own reservation system until a few weeks or even days before the guest is set to arrive. This is why the hotel may not have received your reservation yet. So to answer your question in short, no Hoteling have not scammed you.

In order to make any changes, cancel, or confirm your current reservation, you will need to contact Hoteling.com. Here you will find their contact details - http://www.hoteling.com/ContactUs

I hope this helps ease your concerns. Please do get in touch with our user support team directly at info@trivago.com if you need further assistance with the above. They will be more than happy to help you.

Kind regards,
Trivago user support.