Do you charge a fee when booking hotel room? How is it you have rooms available when I call hotel reservations or a personal contact at the hotel and they are sold out? Also, can reservations be cancelled without a penalty? Thanks so much
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Do you charge a fee when booking hotel room? How is it you have rooms available when I call hotel reservations or a personal contact at the hotel and they are sold out? Also, can reservations be cancelled without a penalty? Thanks so much
2 seconds ago

asked by Marisa B. on 5/29/15

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Ed J. · Answer 1 · 2015-05-30T10:03Z

Ed J.

on 5/30/15

Trivago is a search engine, not a booking company. You must read the booking company's terms and conditions that you choose from those reported by your Trivago search. This is the big problem... Trivago doesn't care what booking company you choose. Some are very shady companys that reviewers report as such on sites like this one. After you use Trivago to find your cheapest room, you then need to search SiteJabber to get the low down on the booking companys you find for your hotel search. Some companys' "guaranteed low price" terms are non-refundable, rendering the low price option meaningless. One such is Booking.com. I recommend avoiding Booking.com due to their questionable ethics.

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Do you charge a fee when booking hotel room? How is it you have rooms available when I call hotel reservations or a personal contact at the hotel and they are sold out? Also, can reservations be cancelled without a penalty? Thanks so much 2 seconds ago