Travelgenio Questions & Answers

Question 1

Question:

When am i going to get my refund [ticket #4014275] q6sekr? When am i going to get my refund [ticket #4014275] q6sekr?

Answer · 2020-09-22T06:12Z

Answer:

You can request your refund here: https://blog.fly.deals/en/claim-your-refund-for-a-cancelled-flight-due-to-coronavirus/

By Maarten C. over a year old

Question 2

Question:

Hello, i am trying to contact the customer service but nobody answers, they hang up. what am i supposed to do? Hello, i am trying to contact the customer service but nobody answers, they hang up. what am i supposed to do?

Answer · 2020-05-20T03:15Z

Two months they didn't answer now they answered they refund my money but didn't refund. What I should do? Thanks

Question 3

Question:

Hi i want to cancel my ticket and get a refund due to corona virus, my reservation code is vpgtrs. i can't reach you guys forever. Hi i want to cancel my ticket and get a refund due to corona virus, my reservation code is vpgtrs. i can't reach you guys forever.

Answer · 2020-04-01T09:05Z

You can find all the procedures and info in the following link. Regards http://uk.travelgenio.com/pages-information-regarding-covid-19-coronavirus

Question 4

Question:

Hi, i booked my tickets under my married name and realised i forgot to add my maiden name. my passport has all the names. is it possible to add? Hi, i booked my tickets under my married name and realised i forgot to add my maiden name. my passport has all the names. is it possible to add?

Answer · 2020-01-05T03:06Z

Hello Channary. Could you please send us an e-mail to customer.service@travelgenio.com indicating your booking reference and the change you want to make? One of our agents will contact the airline with that information and will let you know whether making the change is possible. Bear in mind that the names of all passengers must be entered as they appear in their identification documents. Thank you, regards.

Question 5

Question:

Family flights of thousands of euros booked and paid for over 3 months ago. still no confirmed outbound flights from travelgenio?? Family flights of thousands of euros booked and paid for over 3 months ago. still no confirmed outbound flights from travelgenio??

Answer · 2019-07-25T11:53Z

Hi Nduka, of course we can help you with your booking doubts. Please send us a mail to customer.service@travelgenio.com with your booking code and we will tell you the booking status. Regards

Question 6

Question:

Hi i am looking for information on my flights from dublin to cambodia i have booked with you. Hi i am looking for information on my flights from dublin to cambodia i have booked with you.

Answer · 2019-05-26T01:02Z

Hi Cormac, of course we can help you with your booking. Please send us a mail to customer.service@travelgenio.com with all your doubts and we will answer you asap. Regards

Question 7

Question:

Is baggage allowance on ticket price Is baggage allowance on ticket price

Answer · 2019-04-28T11:51Z

Hi Bridie, depending on ticket fare rate it is included or not. During the booking process it is shown but, if you have any doubt, we will be pleased to assist you through customer.service@travelgenio.com with the luggage policy. Regards

Question 8

Question:

Hello, my booking number is 14092051, still long wait on booking process, please help. Hello, my booking number is 14092051, still long wait on booking process, please help.

Answer · 2019-04-22T11:46Z

Hi, we cannot find no info with the booking code provided. Please send us all the details to customer.service@travelgenio.com. Thanks

Travelgenio Questions & Answers

When am i going to get my refund [ticket #4014275] q6sekr? When am i going to get my refund [ticket #4014275] q6sekr?

Hello, i am trying to contact the customer service but nobody answers, they hang up. what am i supposed to do? Hello, i am trying to contact the customer service but nobody answers, they hang up. what am i supposed to do?

Hi i want to cancel my ticket and get a refund due to corona virus, my reservation code is vpgtrs. i can't reach you guys forever. Hi i want to cancel my ticket and get a refund due to corona virus, my reservation code is vpgtrs. i can't reach you guys forever.

Hi, i booked my tickets under my married name and realised i forgot to add my maiden name. my passport has all the names. is it possible to add? Hi, i booked my tickets under my married name and realised i forgot to add my maiden name. my passport has all the names. is it possible to add?

Family flights of thousands of euros booked and paid for over 3 months ago. still no confirmed outbound flights from travelgenio?? Family flights of thousands of euros booked and paid for over 3 months ago. still no confirmed outbound flights from travelgenio??

Hi i am looking for information on my flights from dublin to cambodia i have booked with you. Hi i am looking for information on my flights from dublin to cambodia i have booked with you.

Is baggage allowance on ticket price Is baggage allowance on ticket price

Hello, my booking number is 14092051, still long wait on booking process, please help. Hello, my booking number is 14092051, still long wait on booking process, please help.

I would like to contact customer support can i please get the phone number

I've received my booking confirmation a couple of weeks ago but the booking number isn't recognised by the airlines i'm booked in with

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