Travelgenio Questions & Answers

Here’s what consumers have asked with answers from Travelgenio staff and previous consumers.

28 questions answered

7% answered in 1 day

Question:

I have paid 4 tickets then send me reservation number then delete it how can i inform my booking? I have paid 4 tickets then send me reservation number then delete it how can i inform my booking?

Answer:

Amani Y., Thanks for your review. We would like to check your case in detail and answer accordingly. Satisfying our customers is our main goal, in order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. E-mail address, passenger names, etc.). You can write this down directly within this review. We look forward to hearing from you. Thanks.

By Travelgenio T., over a year old

Question:

I have booked a ticket now more than 3 days still i did not get my ticket booking id 21517466. I have booked a ticket now more than 3 days still i did not get my ticket booking id 21517466.

Answer:

Dear Customer, Thank you for the review. In reply to your request, we would like to inform you that your booking is confirmed and we have sent you the confirmation email with all the details of your trip. If you haven't received it, please check your "spam" folder or contact us again by replying to this review. Kind regards,

By Travelgenio T., over a year old

Question:

How to change my name on the ticket How to change my name on the ticket

Answer:

Thank you Imamuddin K. For your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

By Travelgenio T., over a year old

Question:

Hello i booked a ticket and the transaction was successful but i did not receive my ticket yet! my email is jlassi.haykel88@gmail.com. Hello i booked a ticket and the transaction was successful but i did not receive my ticket yet! my email is jlassi.haykel88@gmail.com.

Answer:

Dear Customer, Thank you for the review. In reply to your request, we would like to inform you that your booking is confirmed and we have sent you the confirmation email with all the details of your trip. If you haven't received it, please check your "spam" folder or contact us again by replying to this review. Kind regards,

By Travelgenio T., over a year old

Question:

Hello i booked a ticket and the transaction was successful but i did not receive my ticket yet! my email is jlassi.haykel88@gmail.com. Hello i booked a ticket and the transaction was successful but i did not receive my ticket yet! my email is jlassi.haykel88@gmail.com.

Answer:

Dear Customer, Thank you for the review. In reply to your request, we would like to inform you that your booking is confirmed and we have sent you the confirmation email with all the details of your trip. If you haven't received it, please check your "spam" folder or contact us again by replying to this review. Kind regards,

By Travelgenio T., over a year old

Question:

Buchungscode 1r92cs, reservierungscode 21030638. bitten wir sie flug tk 418 durch flug tk 414 zu ersetzen am 20.09, der um 11:50 uhr von moskau nach i Buchungscode 1r92cs, reservierungscode 21030638. bitten wir sie flug tk 418 durch flug tk 414 zu ersetzen am 20.09, der um 11:50 uhr von moskau nach i

Answer:

Vielen Dank für Ihren Kommentar, Mikhail N. Bitte schicken Sie eine E-Mail an customer.service@travelgenio.com von der bei der Buchung verwendeten E-Mail-Adresse aus und geben Sie im Betreff die Buchungsnummer (8-stelliger numerischer Code aus der E-Mail-Bestätigung) an. Sie erhalten dann Anweisungen, wie Sie einen unserer spezialisierten Mitarbeiter erreichen können.

By Travelgenio T., over a year old

Question:

Booking id 20707080 i got a fee that i don't know the source of and it passed 72 and i didn't receive the ticket. why should i wait 72 to get Booking id 20707080 i got a fee that i don't know the source of and it passed 72 and i didn't receive the ticket. why should i wait 72 to get

Answer:

Dear Customer, Thank you for the review. In reply to your request, we would like to inform you that your booking is confirmed and we have sent you the confirmation email with all the details of your trip. If you haven't received it, please check your "spam" folder or contact us again by replying to this review. Kind regards,

By Travelgenio T., over a year old

Question:

I need to receive the e-ticket of booking reference 20378362 urgently. no help from your customer service and online claim form does not work! I need to receive the e-ticket of booking reference 20378362 urgently. no help from your customer service and online claim form does not work!

Answer:

Thank you Eka P. For your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

By Travelgenio T., over a year old

Question:

I'm trying to contact you on the phones in spain, she asks for my reservation number, when i put it in it says it's wrong. what to do I'm trying to contact you on the phones in spain, she asks for my reservation number, when i put it in it says it's wrong. what to do

Answer:

HRISTO S., Thanks for your review. We would like to check your case in detail and answer accordingly. Satisfying our customers is our main goal, in order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. E-mail address, passenger names, etc.). You can write this down directly within this review. We look forward to hearing from you. Thanks.

By Travelgenio T., over a year old

Question:

Hi there, can you transfer my refund, bookingcode 17266582 we try many times calling everytime they say it will be transfered. but nothing till now. p

Answer:

Hello Peter K. Thank you for your comment. You will receive a response to your mailbox in the next few hours. Thank you for your cooperation.

By Travelgenio T., over a year old

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