TopResume Questions & Answers

Here’s what consumers have asked with answers from TopResume staff and previous consumers.

98 questions answered

3% answered in 1 day

Question:

I did not get the service i paid for and i want a full refund. whom should i contact? I did not get the service i paid for and i want a full refund. whom should i contact?

Answer:

This is an old question, but for anyone still wondering: if you pay by credit card, you can contest the charges with your credit card issuer. Capital One has been very good at reversing charges.

By Derek H. over a year old

Question:

Hello, does your team has experience in technical resume writing for director level? Hello, does your team has experience in technical resume writing for director level?

Answer:

No, this service provides very elementary resumes filled with spelling and grammatical errors. I've worked with two different writers and it seems that English is not the native language of their writers - perhaps the writing service is outsourced overseas. If you're thinking of using this service, please do yourself a huge favor and PASS. There are a plethora of other resume writing services that won't take your money and run.

By McKenzie A. over a year old

Question:

I paid your service to have a new resume and cover letter done. i was promised a draft by yesterday and i have not yet received it. how do i get a refund? I paid your service to have a new resume and cover letter done. i was promised a draft by yesterday and i have not yet received it. how do i get a refund?

Answer:

They don't offer refunds. They will only pass you to another writer.

By Mona K. over a year old

Question:

I'd just like to know when i am going to get my resume and cover letter I'd just like to know when i am going to get my resume and cover letter

Answer:

Hi Joanne, Thanks for reaching out. If you could please send us a direct message on our Facebook page with your full name, email, and order number we'll get you taken care of. Thank you in advance.

By Chris W., TopResume Rep over a year old

Question:

What is the turnaround time? What is the turnaround time?

Answer:

Hi Sebastian, Great question! The turnaround time is 4-6 business days.

By Chris W., TopResume Rep over a year old

Question:

Is somebody there?

Answer:

Hi Reg, How can we help you?

By Chris W., TopResume Rep over a year old

Question:

I live in canada and would like to order but it doesn't allow me to select my province. how do i proceed? I live in canada and would like to order but it doesn't allow me to select my province. how do i proceed?

Answer:

Hi Charlotte, Thanks for inquiring! Make sure that you choose Canada from the drop-down menu as the default is USA. Once you select Canada, you will be able to select your province.

By Chris W., TopResume Rep over a year old

Question:

Hi guys, i was wondering i have looked at my transaction history and it looks like i have two transactions for top resume higher ($269.82 & 107.07)than the amount i paid for. i paid $189 for a career evolution package as well as an extra of job listings. could you please explain this to me. thank you, rachele Hi guys, i was wondering i have looked at my transaction history and it looks like i have two transactions for top resume higher ($269.82 & 107.07)than the amount i paid for. i paid $189 for a career evolution package as well as an extra of job listings. could you please explain this to me. thank you, rachele

Answer:

Hi Rachele, Thank you for letting us know. Could you please send us a direct message on our Facebook page with your full name, email address, and order number and we'll get this taken care of. Thank you in advance!

By Chris W., TopResume Rep over a year old

Question:

How does the professional growth pln work? How does the professional growth pln work?

Answer:

Hi Juan, Thanks for inquiring! Once you sign up, you'll receive a questionnaire. We'll use the questionnaire to match you with a writer who is best for your industry and experience level. Once matched with a writer, if you have any questions, you can always reach out.

By Chris W., TopResume Rep over a year old

Question:

Any way to chat w/person who will be working on my $349 package before i pay? was very happy w/initial review done by katie, but am aware i could get someone else very different, and not in a good way. Any way to chat w/person who will be working on my $349 package before i pay? was very happy w/initial review done by katie, but am aware i could get someone else very different, and not in a good way.

Answer:

Hi James, Thank you for the question. Unfortunately you cannot chat with your writer before you are matched. However, should you encounter any issues you can always alert Katie or email support@topresume.com and we'll reassign you and get you taken care of.

By Chris W., TopResume Rep over a year old

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