Tophatter Questions & Answers

Here’s what consumers have asked with answers from Tophatter staff and previous consumers.

566 questions answered

8% answered in 1 day

Question:

Why do i have to pay return shipping charges to a chinese seller but not to an american seller.? Why do i have to pay return shipping charges to a chinese seller but not to an american seller.?

Answer:

Hi Jose, When the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In some cases, buyers may receive a store credit to offset some of the cost of returning the item at their own expense. You can learn more details in our FAQ: http://tinyurl.com/h7xokwj. Thank you!

By Tophatter S., Tophatter Support over a year old

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Question:

I bought 3 smart phones, from with directions on use but theysay scan the qr code to download the software to sync it but there is no qr code !!

Answer:

Susie, with our easy return policy, you can request to return the item within 30 days from delivery. See full details in our FAQ here: http://tinyurl.com/h7xokwj

By Tophatter S., Tophatter Support over a year old

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Question:

Are real diamond rings sold on tophatter? Are real diamond rings sold on tophatter?

Answer:

How do you, Anice R., know they are fakes?

By Issartist B. over a year old

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Question:

Is there anyway to view the feedback for a seller before i purchase? all i see is the number of positive reviews and while thats great i want to see if this seller has any negative reviews. i do not see an option to do this anywhere.

Answer:

Not that I have found. And@ Susan H, I would not be surprised to find that you are a seller. Low quality is not manufacturer error apposed to seller error. The seller is the ONLY person in this entire equation who knows the true value or quality until it reaches the buyer. You can not tell me that the seller has not inspected the merchandise that they are peddling. You can try all you want, But I am not stupid enough to fall for it. You can not tell me that these sellers don't know that the items are not the quality that they themselves are claiming that they are. It's a crock. They know that they are ripping off the consumer. I guess that will be one plus of having Trump in office, May he get elected. Businesses like Top Hatter will be shut down. I myself am going to do what I can to that end myself. Trust, I am on a mission.

By Sonya B. over a year old

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Question:

Do any of the really high priced items ever go to auction? i have had reminders on some items for 2 months - and nothing. Do any of the really high priced items ever go to auction? i have had reminders on some items for 2 months - and nothing.

Answer:

Yes they do Debra. Please check your reminders settings by going to this link: http://bit.ly/2D48oG6. I hope it helps. Thank you!

By Graciela M. over a year old

Question:

Why does bidding all of a sudden stop and because of that i miss out on items Why does bidding all of a sudden stop and because of that i miss out on items

Answer:

Hi June, Each item is auctioned for approximately 90 seconds. If there is an error or the auction seems to cut off before the final call, please contact our dedicated customer support team with additional details. We can be reached via email here: http://tinyurl.com/j8eo7hu. Thank you!

By Tophatter S., Tophatter Support over a year old

Question:

I ordered some things from you today and then got to wondering if you guys are as honest as amazon----if you are and the merchandise is ok then i will be ordering again from you---i thought it was a lot of fun---thank you I ordered some things from you today and then got to wondering if you guys are as honest as amazon----if you are and the merchandise is ok then i will be ordering again from you---i thought it was a lot of fun---thank you

Answer:

Hi, Larry! We have strict guidelines which require sellers to accurately represent their items. However, if you are unsatisfied with your purchase for any reason, you may return it for a full refund. Our Return Policy rules can be viewed in our FAQ, here: http://tinyurl.com/h7xokwj

By Tophatter S., Tophatter Support over a year old

Question:

Is the items for real and is this scam...? Is the items for real and is this scam...?

Answer:

Not a scam however you will find price much cheaper on ebay "buy now"

By clever m. over a year old

Question:

Has anybody bought frome jade new york jewelry Has anybody bought frome jade new york jewelry

Answer:

YES! They are in the same line as Elite. These sellers are very deceptive & TOPHATTER is more than happy to let it happen. ***WARNING Report Elite Get Your Account Suspended, I should know, it was just done to me.

By Jules A. over a year old

Question:

What is a consumers resource if they recieve items that are not real or as described? plz respond to paj407@aol.com What is a consumers resource if they recieve items that are not real or as described? plz respond to paj407@aol.com

Answer:

They told me to open a case... I think the seller has to make it good... I write to the seller I am still waiting for them to send thongs it has been months GOOD LUCK

By Phyillis B. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Tophatter Questions & Answers

Why do i have to pay return shipping charges to a chinese seller but not to an american seller.? Why do i have to pay return shipping charges to a chinese seller but not to an american seller.?

I bought 3 smart phones, from with directions on use but theysay scan the qr code to download the software to sync it but there is no qr code !! I bought 3 smart phones, from with directions on use but theysay scan the qr code to download the software to sync it but there is no qr code !!

Are real diamond rings sold on tophatter? Are real diamond rings sold on tophatter?

Do any of the really high priced items ever go to auction? i have had reminders on some items for 2 months - and nothing. Do any of the really high priced items ever go to auction? i have had reminders on some items for 2 months - and nothing.

Why does bidding all of a sudden stop and because of that i miss out on items Why does bidding all of a sudden stop and because of that i miss out on items

Is the items for real and is this scam...? Is the items for real and is this scam...?

Has anybody bought frome jade new york jewelry Has anybody bought frome jade new york jewelry

What is a consumers resource if they recieve items that are not real or as described? plz respond to paj407@aol.com What is a consumers resource if they recieve items that are not real or as described? plz respond to paj407@aol.com

Can’t see your question? Ask to get answers from the Tophatter staff and other customers.

I bought 3 smart phones, from with directions on use but theysay scan the qr code to download the software to sync it but there is no qr code !!