TomTop Questions & Answers

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Here’s what consumers have asked with answers from TomTop staff and previous consumers.

143 questions answered

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Question:

Hi my order no bn17a12f3217-19r5es i received mail as below after that i sent 3 emails to refund my money till now no reply from anyone pls do check and advice soonest thanks a. ahmed hi, thank you for your order with us but elephone ele s7 4g smartpho was out of stock in our warehouse and will need days to prepare well for it lacks of screen material and without restock date then would you like to change to another models or refund? wait for your reply regards taylor Hi my order no bn17a12f3217-19r5es i received mail as below after that i sent 3 emails to refund my money till now no reply from anyone pls do check and advice soonest thanks a. ahmed hi, thank you for your order with us but elephone ele s7 4g smartpho was out of stock in our warehouse and will need days to prepare well for it lacks of screen material and without restock date then would you like to change to another models or refund? wait for your reply regards taylor

Answer:

Shamy z give customer service

By Rob H. over a year old

Question:

How long does it take to dispatch an item? its been 6 days How long does it take to dispatch an item? its been 6 days

Answer:

Seven or twenty days you should wait. Of course, if you choose Expedited Shipping or Priority Shipping, it's generally quicker. Thanks. Best regards Customer service from Tomtop.com

By shamy z., over a year old

Question:

How long does it take to process an order? please check on order #an17a06w0904-vg3qtk. it shows still processing on the website but it has been a week. thanks How long does it take to process an order? please check on order #an17a06w0904-vg3qtk. it shows still processing on the website but it has been a week. thanks

Answer:

Sorry, please wait 1-3 working days, after finished on the quality inspection, we will sent out. Thanks Best regards

By shamy z., over a year old

Question:

I ordered an item on dec 2 2016. its jan 11 2017 and i did not receive it. i contact them on dec 30 2016 they said wait some time more. now i am trying to contact them but no respond. I ordered an item on dec 2 2016. its jan 11 2017 and i did not receive it. i contact them on dec 30 2016 they said wait some time more. now i am trying to contact them but no respond.

Answer:

Please tell us your order number, then we can check it for you. Thanks. Best regards

By shamy z., over a year old

Question:

How long until my order ships. order number# an16l31h4515-icmjle How long until my order ships. order number# an16l31h4515-icmjle

Answer:

Your order has been sent out. The tracking number is 61299991206441016294, you can check the status of this product in this link: http://www.kuaidi100.com/global/fedexus.shtml?from=openv. Thanks. Best regards

By shamy z., over a year old

Question:

When will this ship an16l29x1758-whi8cg order date: 2016-12-29 12:17:58 When will this ship an16l29x1758-whi8cg order date: 2016-12-29 12:17:58

Answer:

Sorry, The item is under purchase and will be shipped within 1-2 weeks. Could you pls kindly wait for a while? Thanks. Best regards

By shamy z., over a year old

Question:

Hi. i am one of your customer. i placed my order on 26th dec 2016. till now i still cannot trace my order. please respond as soon as possible. here is my details. efhanmdjemi@gmail.com no.an16l26b5123-fnkq4l rf431853565sg

Answer:

Your package has been accepted, please contact your local post office to get your package. Thanks Best regards Customer service from Tomtop.com

By shamy z., over a year old

Question:

Order number an16l07k3826-wtf94b i have tried to contact dhl 3 times to arrange payment of duty and had no reply. i have no other choice now but to ask for you to accept the shipment back and issue a full refund Order number an16l07k3826-wtf94b i have tried to contact dhl 3 times to arrange payment of duty and had no reply. i have no other choice now but to ask for you to accept the shipment back and issue a full refund

Answer:

If returned by the customs, then no way. Upon receipt, we will issue a refund Thanks Best regards

By shamy z., over a year old

Question:

Why has my order not received after 35 days? order no. an16l05c3726-gcn2nd Why has my order not received after 35 days? order no. an16l05c3726-gcn2nd

Answer:

Your package has arrived. Please keep your phone unobstructed, there will be a courier to inform you to get the package. Thanks. Best regards

By shamy z., over a year old

Question:

I put my order in on. november 29 ,2016 , have not received anything , what a rip off !! grr. !! is there a customer no. to call ??

Answer:

Dear customer, Would you pls give me your order number and email? We will check it for you, thank you.(*^__^*)

By shamy z., over a year old

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TomTop Questions & Answers

How long does it take to dispatch an item? its been 6 days How long does it take to dispatch an item? its been 6 days

How long until my order ships. order number# an16l31h4515-icmjle How long until my order ships. order number# an16l31h4515-icmjle

When will this ship an16l29x1758-whi8cg order date: 2016-12-29 12:17:58 When will this ship an16l29x1758-whi8cg order date: 2016-12-29 12:17:58

Why has my order not received after 35 days? order no. an16l05c3726-gcn2nd Why has my order not received after 35 days? order no. an16l05c3726-gcn2nd

I put my order in on. november 29 ,2016 , have not received anything , what a rip off !! grr. !! is there a customer no. to call ?? I put my order in on. november 29 ,2016 , have not received anything , what a rip off !! grr. !! is there a customer no. to call ??

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I put my order in on. november 29 ,2016 , have not received anything , what a rip off !! grr. !! is there a customer no. to call ??