TomTop Questions & Answers

Here’s what consumers have asked with answers from TomTop staff and previous consumers.

143 questions answered

25% answered in 1 day

Question:

I ordered a guitar pedal that was to be shipped from a usa warehouse. otherwise i would not have ordered it. a few days later i come to find it is being shipped from china and sure won't meet the 5 day predicted delivery. is this there usual scam

Answer:

Dear customer, It is not a scam, I am so sorry for the inconvenience.the item is out of stock in USA warehouse, so we send it to you from China.

By shamy z., over a year old

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Question:

Umi z pro 249.99 dollar you can sale in indian rupee 16999.32 1dollar into indiana rupee 66.32 so 249.99 dollar into 16550.32 rupee why you can sale 16999.32? Umi z pro 249.99 dollar you can sale in indian rupee 16999.32 1dollar into indiana rupee 66.32 so 249.99 dollar into 16550.32 rupee why you can sale 16999.32?

Answer:

Dear Customer, I am really so sorry to hear that. Please kindly send Email to support@tomtop.com, the customer service will help you.

By shamy z., over a year old

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Question:

How can i recover my money or get the order i placed in october?! no one answers to emails How can i recover my money or get the order i placed in october?! no one answers to emails

Answer:

Dear customer, I am so sorry for the inconvenience.we are trying to do and service better. We are glad to hear your suggestions and questions. Thank you for your feedback. Can I have your email, We will do our best to serve you.

By shamy z., over a year old

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Question:

Reviews of tomtop response to emails are very negative. tomtop did not answer my email either. purchased a ntk96650 portable car dvr camera 1080p fhd h.264. no instructions in manual on how to change the camera setup to english. any suggestions? darius Reviews of tomtop response to emails are very negative. tomtop did not answer my email either. purchased a ntk96650 portable car dvr camera 1080p fhd h.264. no instructions in manual on how to change the camera setup to english. any suggestions? darius

Answer:

Dear customer, I am so sorry for the inconvenience.we are trying to do and service better. We are glad to hear your suggestions and questions. Thank you for your feedback.We will do our best to serve you.

By shamy z., over a year old

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Question:

Hi tomtop, i'm a little worried about the comments that i've read online about your online store. can you guys assure me that i'll get my order in time with no issues whatsoever? Hi tomtop, i'm a little worried about the comments that i've read online about your online store. can you guys assure me that i'll get my order in time with no issues whatsoever?

Answer:

Could you pls give me your order number and email? We will check it for you, thank you.(*^__^*)

By shamy z., over a year old

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Question:

Where can i track my order?

Answer:

A: A: hi friend, I am so sorry to hear that, please tell me your order number or your email.we will check for you soon.and if you have any question, please contact with us support@tomtop.com, we will help you soon

By shamy z., over a year old

Question:

I have been told by some friends about delivery problem by tomtop in india. some problem comes due to customs department. can you answer this? I have been told by some friends about delivery problem by tomtop in india. some problem comes due to customs department. can you answer this?

Answer:

Hi Gopal, I am so sorry to hear that, could you please tell me which the probelm is? Please contact with our emial support@tomtop.com, and tell me more details of your question.

By shamy z., over a year old

Question:

Do you charge for customs on standard shipping? Do you charge for customs on standard shipping?

Answer:

Yes, my friend, if you worry about the custom fee? Kindly suggest you select standard shipping(Not DHL), it's including the tax.

By shamy z., over a year old

Question:

I bought my son toy from you, because of your fast processing time and shipping time. but christmas is on saturday and i haven't heard anything from you guys yet. the site says "processing" what about the 48 hours u promised. I bought my son toy from you, because of your fast processing time and shipping time. but christmas is on saturday and i haven't heard anything from you guys yet. the site says "processing" what about the 48 hours u promised.

Answer:

We're so sorry, please tell us your order, then we can check it for you. Or send email to support@tomtop.com Thanks. Best regards Customer service from Tomtop.com

By shamy z., over a year old

Question:

What's happening to my ebay order nos: 361850422091 What's happening to my ebay order nos: 361850422091

Answer:

You can contact ebay customer service, there is the site customer service. Thanks. Best regards Customer service from Tomtop.com

By shamy z., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

TomTop Questions & Answers

How can i recover my money or get the order i placed in october?! no one answers to emails How can i recover my money or get the order i placed in october?! no one answers to emails

Where can i track my order? Where can i track my order?

I have been told by some friends about delivery problem by tomtop in india. some problem comes due to customs department. can you answer this? I have been told by some friends about delivery problem by tomtop in india. some problem comes due to customs department. can you answer this?

Do you charge for customs on standard shipping? Do you charge for customs on standard shipping?

What's happening to my ebay order nos: 361850422091 What's happening to my ebay order nos: 361850422091

Can’t see your question? Ask to get answers from the TomTop staff and other customers.

Where can i track my order?