TomTop Questions & Answers

Here’s what consumers have asked with answers from TomTop staff and previous consumers.

143 questions answered

25% answered in 1 day

Question:

Order number no.an17d19n2218-ft9lfd total amount usd 27.99 order date 1492611738539 shipping method super saver shipping wat the hell are u guys damn doing .u guys have disappointed me for the first and the last $#!in time Order number no.an17d19n2218-ft9lfd total amount usd 27.99 order date 1492611738539 shipping method super saver shipping wat the hell are u guys damn doing .u guys have disappointed me for the first and the last $#!in time

Answer:

Hi, your order is on the way. Tracking number: RF450754631SG Tracking link: http://www.17track.net/zh-cn/track?nums=RF450754631SG&fc=0

By shamy z., over a year old

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Question:

Is this a true online website it isn't a fraud or anything Is this a true online website it isn't a fraud or anything

Answer:

We are a serious team, always provide high quality, cheap goods to my dear custoer all around the world.

By shamy z., over a year old

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Question:

What the hell are you doing? i want my money back total 6149+6150=12299 this company is fraud when i make payment its show error but the amount is deducted unfortunately twice. What the hell are you doing? i want my money back total 6149+6150=12299 this company is fraud when i make payment its show error but the amount is deducted unfortunately twice.

Answer:

Pls advise the order number, your Email address, and transaction id, i shall check for you.

By shamy z., over a year old

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Question:

My order number is an17d19a4013-z2e1l9. it's a cell phone. the website stated "usually will ship within 72 hours". it's already 12 days so far and the cell phone's still in "processing". i sent them more than 2 messages, but no responses. what's going on? My order number is an17d19a4013-z2e1l9. it's a cell phone. the website stated "usually will ship within 72 hours". it's already 12 days so far and the cell phone's still in "processing". i sent them more than 2 messages, but no responses. what's going on?

Answer:

Dear customer, this model is out of stock, we have to take around 1-2 weeks for restocking this model. Pls how about choose another model from our site instead or just wait for restocking?

By shamy z., over a year old

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Question:

Hi dear i had bought online so far my order is not complete. i am more than 20 days or am happy to order my order Hi dear i had bought online so far my order is not complete. i am more than 20 days or am happy to order my order

Answer:

Hi friend, I am so sorry to hear that, please tell me your order number or your email.we will check for you soon.and if you have any question, please contact with us support@tomtop.com, we will help you soon

By shamy z., over a year old

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Question:

How can i do an exchange ? How can i do an exchange ?

Answer:

Please contact with our email support@tomtop.com. And tell us more details of your question.

By shamy z., over a year old

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Question:

I have been told by some friends about delivery problem by tomtop in india. some problem comes due to customs department. can you answer this? I have been told by some friends about delivery problem by tomtop in india. some problem comes due to customs department. can you answer this?

Answer:

Hi Rob, why are you so mean to us.if you have any question please contact with our email, we will solve your probelm ok? Please just contact with us. I don't know why you always say the bad. Hi Gopal, I am so sorry to hear that, could you please tell me which the probelm is? Please contact with our emial support@tomtop.com, and tell me more details of your question.

By shamy z., over a year old

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Question:

Is there any 100%return function?

Answer:

Hi Rob, hi Rob, please tell me why you are so mean to us. please tell me your question, we will try to fix it, just tell me what I can do for you.

By shamy z., over a year old

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Question:

Tomtop order says dispatched through sgpt. how do i track this? Tomtop order says dispatched through sgpt. how do i track this?

Answer:

Hi friend, please tell me your order number or your email, we will find the tracking number and the link to you.

By shamy z., over a year old

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Question:

My order on an17c12n4132-w0xeaz has not arrived. it stated 2-3 business days for shipping, but it has been 2 weeks since i placed my order. can someone assist me or at least reply to my message? thanks My order on an17c12n4132-w0xeaz has not arrived. it stated 2-3 business days for shipping, but it has been 2 weeks since i placed my order. can someone assist me or at least reply to my message? thanks

Answer:

Hi friend, please check your email, we had send a email to you.

By shamy z., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

TomTop Questions & Answers

Is this a true online website it isn't a fraud or anything Is this a true online website it isn't a fraud or anything

Hi dear i had bought online so far my order is not complete. i am more than 20 days or am happy to order my order Hi dear i had bought online so far my order is not complete. i am more than 20 days or am happy to order my order

How can i do an exchange ? How can i do an exchange ?

I have been told by some friends about delivery problem by tomtop in india. some problem comes due to customs department. can you answer this? I have been told by some friends about delivery problem by tomtop in india. some problem comes due to customs department. can you answer this?

Is there any 100%return function? Is there any 100%return function?

Tomtop order says dispatched through sgpt. how do i track this? Tomtop order says dispatched through sgpt. how do i track this?

Can’t see your question? Ask to get answers from the TomTop staff and other customers.

Is there any 100%return function?