TomTop Questions & Answers

3,472 reviews

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Here’s what consumers have asked with answers from TomTop staff and previous consumers.

143 questions answered

25% answered in 1 day

Question:

I am trying to place an order but when i click on place my order it takes me to a screen that says i have nothing in my shopping cart?

Question:

I ordered an alarm clock h14949bbl on sunday 22nd november. i paid via paypal. the money was taken, but i have had no email to confirm when i would receive the clock. it has not arrived four days later. can i track this delivery or shall i cancel the payment?

Question:

See when people has ordered a segway/hover board has their charger blew up?

Question:

I was just ask to send a picture of my credit card and the first four numbers and the last four numbers why? second they did not give me a email address to send it to - i am wondering now is this a legit site (please respond at dlawrence16@yahoo.com

Question:

I am interested in buying a hover board but i am worried it will break down. i know they are all from china. the sku is sku: y1412-2 who actually manufactures it and can it be returned. can it get here before christmas? any info would help. thanks

Answer:

I would never recommend buying from this company, their reputation is terrible and after buying from them myself I know why.

By Mike G. over a year old

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Question:

Is it reliable? i ordered november 29 and must have delivery by december 21. i sent an email to them about this. will i get the pkg on time? Is it reliable? i ordered november 29 and must have delivery by december 21. i sent an email to them about this. will i get the pkg on time?

Answer:

I have had orders take 22-23 days. Most of the orders I placed are received in less than 3 weeks. I hope this answer helps.

By Steve M. over a year old

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Question:

I just ordered an android box today from tomtop..expedited shipping before i seen all these terrible reviews.....is anyone satisfied? christ i hope i didnt make a mistake I just ordered an android box today from tomtop..expedited shipping before i seen all these terrible reviews.....is anyone satisfied? christ i hope i didnt make a mistake

Answer:

Dear customer, don't worry for that, we will do our best to service, if you have any question, just feel free and contact with us, the email is support@tomtop.com

By shamy z., over a year old

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Question:

Is there cash on delivery available?

Answer:

Dear customer, thanks for asking. Would you please give us more details about your question? And send email to support@tomtop.com.our service will help you.

By shamy z., over a year old

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Question:

Either let me know the delivery date of my order or cancel the same right away n refund my money. i have read a lot of adverse reviews of many of online customers for tomtop. i dont want to wait any more in the dark. so just tell me finally within 24 hours as to my order delivery or refund status. anjali goomer mob 9717866441 india new delhi Either let me know the delivery date of my order or cancel the same right away n refund my money. i have read a lot of adverse reviews of many of online customers for tomtop. i dont want to wait any more in the dark. so just tell me finally within 24 hours as to my order delivery or refund status. anjali goomer mob 9717866441 india new delhi

Answer:

Dear customer, I am so sorry for that, could you give me your order number or email, we will check for you now.we are trying to do and service better, thanks for you feedback.We will try our best to service you.

By shamy z., over a year old

See more answers (3)

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

TomTop Questions & Answers

I am trying to place an order but when i click on place my order it takes me to a screen that says i have nothing in my shopping cart?

I ordered an alarm clock h14949bbl on sunday 22nd november. i paid via paypal. the money was taken, but i have had no email to confirm when i would receive the clock. it has not arrived four days later. can i track this delivery or shall i cancel the payment?

See when people has ordered a segway/hover board has their charger blew up?

I was just ask to send a picture of my credit card and the first four numbers and the last four numbers why? second they did not give me a email address to send it to - i am wondering now is this a legit site (please respond at dlawrence16@yahoo.com

Where do you ship the hover boards from? what is the delivery exception to the us?

Is it reliable? i ordered november 29 and must have delivery by december 21. i sent an email to them about this. will i get the pkg on time? Is it reliable? i ordered november 29 and must have delivery by december 21. i sent an email to them about this. will i get the pkg on time?

Is there cash on delivery available? Is there cash on delivery available?

Can’t see your question? Ask to get answers from the TomTop staff and other customers.

Is there cash on delivery available?