TomTop FAQ | Sitejabber

Question:

Can't order as there is no choice for shipping, but choice is necessary to complete order,

Answer:

Please tell us the item number and shipping countries. Thanks. Best regards Customer service from Tomtop.com

By shamy z., over a year old

Question:

How can i give feedback to tomtop, i order security cam kit. and cameras 2 piece its falling down they not work anymore How can i give feedback to tomtop, i order security cam kit. and cameras 2 piece its falling down they not work anymore

Answer:

We're so sorry, please record a video or take a picture about product questions and then send email to support@tomtop.com, Our customers service will solve your problem. Thanks. Best regards Customer service from Tomtop.com

By shamy z., over a year old

Question:

Hi , i'd bought the headphone and it not working . i would like to return the item . how to i can to do it ? Hi , i'd bought the headphone and it not working . i would like to return the item . how to i can to do it ?

Answer:

Sorry to hear that, please record a video or take a picture about product questions and then send email to support@tomtop.com, Our customers service will solve your problem. Thanks. Best regards Customer service from Tomtop.com

By shamy z., over a year old

Question:

I bought a mobile phone with 1-4 days delivery time at 11:30. i didn't get responds anything almost a week, i'm getting worrying about my delivery. i sent an email to the support, but nothing happened. please check it what is the status of the no.an16k30s2452-hrn0fh delivery. I bought a mobile phone with 1-4 days delivery time at 11:30. i didn't get responds anything almost a week, i'm getting worrying about my delivery. i sent an email to the support, but nothing happened. please check it what is the status of the no.an16k30s2452-hrn0fh delivery.

Answer:

Your order has been sent out. The tracking number is 538057465547, you can check the status of this product in this link: http://www.17track.net/zh-cn/track?nums=538057465547&fc=0 IF there is any problem, pls feel free to contact us. Thanks. Best regards Customer service from tomtop.

By shamy z., over a year old

Question:

Please why do they ask for a copy of your master card both side and the number after given then all my requirements and paid for my purchase? Please why do they ask for a copy of your master card both side and the number after given then all my requirements and paid for my purchase?

Answer:

Sorry, the reason why we need the information is to make this order go safety and smoothly. Also these days many frauds used other people's card to buy thing on line. So could you provide it to us? We will not leak your information. Thanks. Best regards Shamy

By shamy z., over a year old

Question:

My ordered was jjrc h37 elfie, ordered # bn16k25t5925-8egwsd My ordered was jjrc h37 elfie, ordered # bn16k25t5925-8egwsd

Answer:

We're so sorry, The product you bought is out of stock, cause it is in big sell, also, our colleagues are dealing with this day and night, and the order might be sent out within 7-15 days, Pls wait a little longer. Hope you understand. Thanks. Best regards Customer service from tomtop.

By shamy z., over a year old

Question:

Why my order still in process at this, while ordered last 11-25-2016 Why my order still in process at this, while ordered last 11-25-2016

Answer:

Your package has been accepted, please contact your local post office to get your package. Thanks Best regards Customer service from Tomtop.com

By shamy z., over a year old

Question:

Is your elfie available to be shipped in the philippines? how many days will it be delivered? is the equipment reliable as advertised? thanks Is your elfie available to be shipped in the philippines? how many days will it be delivered? is the equipment reliable as advertised? thanks

Answer:

Yes, it is available to be shipped in the philippines. Seven or twenty days you should wait. Of course, if you choose Expedited Shipping or Priority Shipping, it's generally quicker. In addition, Our products are absolutely reliable. Thanks Best regards Customer service from Tomtop.com

By shamy z., over a year old

Question:

The reason why we in malta cannot buy from tom top like we do from other sites. The reason why we in malta cannot buy from tom top like we do from other sites.

Answer:

We're so sorry, the system has problems at present, it is still in repair. Thanks. Best regards Customer service from Tomtop.com

By shamy z., over a year old

Question:

I put in an order on the 11th november 2016. the order no is bn16k11m4311-x0lb1h. i have heard nothing from tom top in the way of emails regarding the purchase despite having sent emails to your company asking for email confirmation of the order. the order says it was dispatched on the 15th november 2016. when i try and track the goods by putting my email address in and the tracking no the response is "record not found." can you please advise what is happening. why there is no notification and why i cant track the goods. the tracking no is eq306208466sg. regards, ron peters I put in an order on the 11th november 2016. the order no is bn16k11m4311-x0lb1h. i have heard nothing from tom top in the way of emails regarding the purchase despite having sent emails to your company asking for email confirmation of the order. the order says it was dispatched on the 15th november 2016. when i try and track the goods by putting my email address in and the tracking no the response is "record not found." can you please advise what is happening. why there is no notification and why i cant track the goods. the tracking no is eq306208466sg. regards, ron peters

Answer:

Could you call 131531 to get our package? Thanks. Best regards Customer service from Tomtop.com

By shamy z., over a year old

TomTop Questions & Answers

Can't order as there is no choice for shipping, but choice is necessary to complete order,

How can i give feedback to tomtop, i order security cam kit. and cameras 2 piece its falling down they not work anymore How can i give feedback to tomtop, i order security cam kit. and cameras 2 piece its falling down they not work anymore

Hi , i'd bought the headphone and it not working . i would like to return the item . how to i can to do it ? Hi , i'd bought the headphone and it not working . i would like to return the item . how to i can to do it ?

Please why do they ask for a copy of your master card both side and the number after given then all my requirements and paid for my purchase? Please why do they ask for a copy of your master card both side and the number after given then all my requirements and paid for my purchase?

My ordered was jjrc h37 elfie, ordered # bn16k25t5925-8egwsd My ordered was jjrc h37 elfie, ordered # bn16k25t5925-8egwsd

Why my order still in process at this, while ordered last 11-25-2016 Why my order still in process at this, while ordered last 11-25-2016

Is your elfie available to be shipped in the philippines? how many days will it be delivered? is the equipment reliable as advertised? thanks Is your elfie available to be shipped in the philippines? how many days will it be delivered? is the equipment reliable as advertised? thanks

The reason why we in malta cannot buy from tom top like we do from other sites. The reason why we in malta cannot buy from tom top like we do from other sites.

Can’t see your question? Ask to get answers from the TomTop staff and other customers.

TomTop Questions & Answers

Can't order as there is no choice for shipping, but choice is necessary to complete order, Can't order as there is no choice for shipping, but choice is necessary to complete order,

How can i give feedback to tomtop, i order security cam kit. and cameras 2 piece its falling down they not work anymore How can i give feedback to tomtop, i order security cam kit. and cameras 2 piece its falling down they not work anymore

Hi , i'd bought the headphone and it not working . i would like to return the item . how to i can to do it ? Hi , i'd bought the headphone and it not working . i would like to return the item . how to i can to do it ?

Please why do they ask for a copy of your master card both side and the number after given then all my requirements and paid for my purchase? Please why do they ask for a copy of your master card both side and the number after given then all my requirements and paid for my purchase?

My ordered was jjrc h37 elfie, ordered # bn16k25t5925-8egwsd My ordered was jjrc h37 elfie, ordered # bn16k25t5925-8egwsd

Why my order still in process at this, while ordered last 11-25-2016 Why my order still in process at this, while ordered last 11-25-2016

Is your elfie available to be shipped in the philippines? how many days will it be delivered? is the equipment reliable as advertised? thanks Is your elfie available to be shipped in the philippines? how many days will it be delivered? is the equipment reliable as advertised? thanks

The reason why we in malta cannot buy from tom top like we do from other sites. The reason why we in malta cannot buy from tom top like we do from other sites.

Can’t see your question? Ask to get answers from the TomTop staff and other customers.

Can't order as there is no choice for shipping, but choice is necessary to complete order,