TomTop Questions & Answers

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Here’s what consumers have asked with answers from TomTop staff and previous consumers.

143 questions answered

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Question:

How long do i have to wait for my order to be cancelled and fully refunded? my order number is bn16l29f0856-kjcu2u. thanks How long do i have to wait for my order to be cancelled and fully refunded? my order number is bn16l29f0856-kjcu2u. thanks

Answer:

We have applied to refund you, please check your account after 1-3 business days. Thank you.

By shamy z., over a year old

Question:

How long does it take to process an item on expedited shipping? i bought an item dec 28, 2016 and it says it's still processing and i would like to know how long do i have to wait before it ships? How long does it take to process an item on expedited shipping? i bought an item dec 28, 2016 and it says it's still processing and i would like to know how long do i have to wait before it ships?

Answer:

Please tell us your order, then we can check it for you. Or send email to support@tomtop.com Thanks. Best regards

By shamy z., over a year old

Question:

How long does it take to process an item for expedited shipping? i ordered a laptop december 28, 2016 and paid for the expedited shipping and my order is still processing How long does it take to process an item for expedited shipping? i ordered a laptop december 28, 2016 and paid for the expedited shipping and my order is still processing

Answer:

Dear customer, Would you pls give me your order number and email? We will check it for you, thank you.(*^__^*)

By shamy z., over a year old

Question:

Hi how long to deliver to australia.umi z smartphone. Hi how long to deliver to australia.umi z smartphone.

Answer:

Seven or twenty days you should wait. Of course, if you choose Expedited Shipping or Priority Shipping, it's generally quicker. Thanks. Best regards Customer service from Tomtop.com

By shamy z., over a year old

Question:

My order is # an16k28q2525-9rpy1q order was placed 2016-11-28 can you please send me any info about my order on my email as follows: bgdbob@gmail.com thanks bob rekalic My order is # an16k28q2525-9rpy1q order was placed 2016-11-28 can you please send me any info about my order on my email as follows: bgdbob@gmail.com thanks bob rekalic

Answer:

We're so sorry, Please wait a week, if you do not receive, we give you re-issued or refund. Thanks. Best regards Customer service from Tomtop.com

By shamy z., over a year old

Question:

I made 2 orders on dec. 19 (bn16l16n1405-lwibpn and bn16l16p1816-s25lsq). they arevstill coming up as a pre-shipment when i track them. can you give me some information so before i have o cancel my orders? I made 2 orders on dec. 19 (bn16l16n1405-lwibpn and bn16l16p1816-s25lsq). they arevstill coming up as a pre-shipment when i track them. can you give me some information so before i have o cancel my orders?

Answer:

Your order has been sent out, the tracking number is LT604981680CN and LT605222306CN. You can check the status of this product in this link: http://www.17track.net/zh-cn. IF there is any problem, pls feel free to contact us. Thanks. Best regards Customer service from Tomtop.com

By shamy z., over a year old

Question:

Wonder if my order has shipped ... it has been almost 2 weeks ... invoice id: an16l09l2238-hterji thank you Wonder if my order has shipped ... it has been almost 2 weeks ... invoice id: an16l09l2238-hterji thank you

Answer:

Your order has been sent out. The tracking number is LT566765039CN, you can check the status of this product in this link: http://www.17track.net/zh-cn/track?nums=LT566765039CN IF there is any problem, pls feel free to contact us. Thanks. Best regards Customer service from Tomtop.com

By shamy z., over a year old

Question:

I want to buy andoer 4k action cam but... why you have many bad reviews ? I want to buy andoer 4k action cam but... why you have many bad reviews ?

Answer:

We always try our best to provide better item and good service.we also received many positive reviews. Any concern, please feel free to let us know. Thanks. Best regards Customer service from Tomtop.com

By shamy z., over a year old

Question:

If i order today when should i expect to receive my order? If i order today when should i expect to receive my order?

Answer:

Seven or twenty days you should wait. Of course, if you choose Expedited Shipping or Priority Shipping, it's generally quicker. Thanks. Best regards Customer service from Tomtop.com

By shamy z., over a year old

Question:

How long it takes to process an order? i have been waiting for my order and see no progress in "processing" status. How long it takes to process an order? i have been waiting for my order and see no progress in "processing" status.

Answer:

We're so sorry, please tell us your order, then we can check it for you. Or send email to support@tomtop.com Thanks. Best regards Customer service from Tomtop.com

By shamy z., over a year old

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TomTop Questions & Answers

How long do i have to wait for my order to be cancelled and fully refunded? my order number is bn16l29f0856-kjcu2u. thanks How long do i have to wait for my order to be cancelled and fully refunded? my order number is bn16l29f0856-kjcu2u. thanks

Hi how long to deliver to australia.umi z smartphone. Hi how long to deliver to australia.umi z smartphone.

Wonder if my order has shipped ... it has been almost 2 weeks ... invoice id: an16l09l2238-hterji thank you Wonder if my order has shipped ... it has been almost 2 weeks ... invoice id: an16l09l2238-hterji thank you

I want to buy andoer 4k action cam but... why you have many bad reviews ? I want to buy andoer 4k action cam but... why you have many bad reviews ?

If i order today when should i expect to receive my order? If i order today when should i expect to receive my order?

How long it takes to process an order? i have been waiting for my order and see no progress in "processing" status. How long it takes to process an order? i have been waiting for my order and see no progress in "processing" status.

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