Tidestore FAQ | Sitejabber

Question:

I am worried and wondering if i will ever get my order. i ordered something last week and got the message that tidestore is on some spring festival holiday. has anybody ever received their items i south africa? can i trust this store? I am worried and wondering if i will ever get my order. i ordered something last week and got the message that tidestore is on some spring festival holiday. has anybody ever received their items i south africa? can i trust this store?

Answer:

Dear Joyce, Thanks for your question here and so sorry for this trouble we made due to our Spring Festival Holiday. Please don't worry and the manufacturers have been back for work and we would proceed your order soon. Could you please let me know your order number so that I could be able to check the status for you? Any other questions, please feel free to let us know at service@tidestore.com or reviews@tidestore.com. Have a nice day. Tidestore Team

By Meg L., over a year old

Question:

Which country the clothes of tidestore made in? Which country the clothes of tidestore made in?

Answer:

Hi, dear, We are located in China and all the items are made here. Hope this would be helpful for you. Any other questions, please feel free to let us know at service@tidestore.com or reviews@tidestore.com. Have a nice day. Tidestore Team

By Meg L., over a year old

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Question:

Hi, i have ordered 4 rings on 1/28/16 and still they have not shipped. does anybody know by how many days i will get my items? thanks Hi, i have ordered 4 rings on 1/28/16 and still they have not shipped. does anybody know by how many days i will get my items? thanks

Answer:

Hi, dear Avat, Thanks for your question here. Would you please let me know your order number so that I could be able to check for you? Please note that you could see the processing time on our site and the total time would be processing time plus shopping time for you to get them. Hope this would be helpful for you. Any other questions, please feel free to let us know at service@tidestore.com or reviews@tidestore.com. Have a nice day. Tidestore Team

By Meg L., over a year old

Question:

What is their correct phone number? it will not connect with my phone and says the number is out of order. What is their correct phone number? it will not connect with my phone and says the number is out of order.

Answer:

Dear Emily, Thanks for your question here. Our phone number is 0086-29-68508332. If your phone could reach the international numbers, that would be okay. Any other questions, please feel free to let us know at service@tidestore.com or reviews@tidestore.com. Have a nice day. Tidestore Team

By Meg L., over a year old

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Question:

Hey! was just looking over for an overcoat and i absolutely love the collection. i live in the uk and the delivery i costing me almost the price of the overcoat. is there any chances of a cheaper delivery or some other way i could buy it in the uk? i really want the coat and would appreciate if offered some discounts on the shipping! looking forward to hearing from you!

Answer:

Dear Tuvisha, Thanks for your question here and we are so sorry to tell you that we don't have other company in UK now. As this is the international shipping, the shipping cost would be more expensive. Also, the super saving shipping would be cheaper than others, but it is slower than others. Hope that you could understand. You could see that we have discounts for the shipping over$59 on our site, which should be useful for you. Any other questions, please feel free to let me know at service@tidestore.com or reviews@tidestore.com. Have a nice day. Tidestore

By Meg L., over a year old

Question:

I buy something i never receive them and date is expire. I buy something i never receive them and date is expire.

Answer:

Dear Gerale, Thanks for your question here. Could u please let me know your order number so that I could be able to check for you? Thanks. Also, you could send emails to service@tidestore.com or reviews@tidestore.com if you have questions about your order. Have a nice day. Tidestore Team

By Meg L., over a year old

Question:

Good day, i order an item from you and apparently it was suppose to arrive between 10 and 28 days... its been 34 days and its still stuck in guangzhou. this is a gift for my fiance and its already past his birthday i am so embarrassed that it still has not arrived. its my first time ordering online. i am afraid i'll never receive it. what should i do? Good day, i order an item from you and apparently it was suppose to arrive between 10 and 28 days... its been 34 days and its still stuck in guangzhou. this is a gift for my fiance and its already past his birthday i am so embarrassed that it still has not arrived. its my first time ordering online. i am afraid i'll never receive it. what should i do?

Answer:

Dear customer, Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible? You can also contact us via service@tidestore.com or reviews@tidestore.com. I’m looking forward to your reply, thank you very much! Best regards, Tidestore Team

By Meg L., over a year old

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Question:

What is your email address? What is your email address?

Answer:

Dear customer, Thank you for your question. Our email address is service@tidestore.com or reviews@tidestore.com

By Meg L., over a year old

Question:

How long is the shipping? i ordered my items on oct 13th and have not received any on oct 31. How long is the shipping? i ordered my items on oct 13th and have not received any on oct 31.

Answer:

Dear customer, Thanks for your quetsion here. If you need in urgent, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Could you please tell me your order number so that we can solve your problem as soon as possible? If you have any other questions, please feel free to let us know at reviews@tidestore.com or service@tidestore.com. Have a nice day. Best regards, Tidestore Team

By Meg L., over a year old

See more answers (4)

Tidestore Questions & Answers

Which country the clothes of tidestore made in? Which country the clothes of tidestore made in?

Hi, i have ordered 4 rings on 1/28/16 and still they have not shipped. does anybody know by how many days i will get my items? thanks Hi, i have ordered 4 rings on 1/28/16 and still they have not shipped. does anybody know by how many days i will get my items? thanks

What is their correct phone number? it will not connect with my phone and says the number is out of order. What is their correct phone number? it will not connect with my phone and says the number is out of order.

I buy something i never receive them and date is expire. I buy something i never receive them and date is expire.

What is your email address? What is your email address?

How long is the shipping? i ordered my items on oct 13th and have not received any on oct 31. How long is the shipping? i ordered my items on oct 13th and have not received any on oct 31.

Can’t see your question? Ask to get answers from the Tidestore staff and other customers.

Tidestore Questions & Answers

What are these so called customers that's givin this company 5 stars doing to get there orders on time without all the hassle that us paid customers are going thru with this tidestore scammin customer company!... cause those post are very unrealistic to me?!

Which country the clothes of tidestore made in? Which country the clothes of tidestore made in?

Hi, i have ordered 4 rings on 1/28/16 and still they have not shipped. does anybody know by how many days i will get my items? thanks Hi, i have ordered 4 rings on 1/28/16 and still they have not shipped. does anybody know by how many days i will get my items? thanks

What is their correct phone number? it will not connect with my phone and says the number is out of order. What is their correct phone number? it will not connect with my phone and says the number is out of order.

I buy something i never receive them and date is expire. I buy something i never receive them and date is expire.

What is your email address? What is your email address?

How long is the shipping? i ordered my items on oct 13th and have not received any on oct 31. How long is the shipping? i ordered my items on oct 13th and have not received any on oct 31.

Can’t see your question? Ask to get answers from the Tidestore staff and other customers.