Tidebuy Questions & Answers

Here’s what consumers have asked with answers from Tidebuy staff and previous consumers.

190 questions answered

23% answered in 1 day

Question:

Hi, i have not recieved any information on an item i purchased thru tidebuy,the company was shoepie!!! can someone please tell me where my order is??

Answer:

Dear Customer, Thanks for your question to us and so happy to help you Could you please let me know your order number at sns@tidebuy.com so that we can check it to help you. Waiting for your reply~ Best Regards Tidebuy

By tidebuy t., over a year old

Question:

How long does it typically take to ship to pennsylvania? How long does it typically take to ship to pennsylvania?

Answer:

Hello, We have different shipping methods online and the shipping time is based on the shipping method you choose. The details you can know via this link https://help.tidebuy.com/There-are-two-main-shipping-methods-to-choose-from-which-is-your-favorite-116.html#detail1 Thank you. Have a nice day. Best Regards, Tidebuy

By tidebuy t., over a year old

Question:

I bought a dress 2 months ago, can i return. how can i return I bought a dress 2 months ago, can i return. how can i return

Answer:

Hi, So sorry to hear that you had some problems on your order. Could you please let me know your order number at sns@tidebuy.com so that I could be able to help you? Thanks for your cooperation. Best Regards Tidebuy

By tidebuy t., over a year old

Question:

My order was shipped 03/4/2018. i have a tracking number that i'mnot able to track. after reading all reviews... .. My order was shipped 03/4/2018. i have a tracking number that i'mnot able to track. after reading all reviews... ..

Answer:

Dear Customer, Thanks for your question to us and so happy to help you Could you please let me know your order number at sns@tidebuy.com so that we can check it to help you. Waiting for your reply~ Best Regards Tidebuy

By tidebuy t., over a year old

Question:

What do you mean by "partial cost" when refunding items that were purchased on your site? What do you mean by "partial cost" when refunding items that were purchased on your site?

Answer:

Hi, It means that we need to pay for our staff members and manufacturers. Best Regards Tidebuy

By tidebuy t., over a year old

Question:

How long would it take to deliver the item How long would it take to deliver the item

Answer:

Dear Customer, Thanks for your question to us and so happy to help you Hope you could kindly understand that all the items on our website have certain days processing time, and we could ship them out only after they have been finished. Sorry to keep you waiting as "Receiving Time =Processing Time+Shipping Time"As the processing time of the order is about 7 days. Also, kindly note that it needs about 10-15 days for shipping with shipping method be chosen. Best Regards Tidebuy

By tidebuy t., over a year old

Question:

How do you get a return if customer service says your not registered and i never purchased item if i didnt purchase the hoodie how did i receive it . How do you get a return if customer service says your not registered and i never purchased item if i didnt purchase the hoodie how did i receive it .

Answer:

Dear Customer, So sorry for your inconvenience and we'll do our best to help you. Could you please so kindly to sent us your order number to sns@tidebuy.com so that we can solve your problem as quick as possible? Thanks for your cooperation. Best regards Tidebuy

By tidebuy t., over a year old

Question:

How long does it take to ship to australia on average? How long does it take to ship to australia on average?

Answer:

Hello, We have different shipping methods online and the shipping time is based on the shipping method you choose. The details you can know via this link https://help.tidebuy.com/There-are-two-main-shipping-methods-to-choose-from-which-is-your-favorite-116.html#detail1 Thank you. Have a nice day. Best Regards, Tidebuy Team

By tidebuy t., over a year old

Question:

I am seeing issues of dresses smaller than the size on fitting chart? issues with your return police 15days no problem full refund? I am seeing issues of dresses smaller than the size on fitting chart? issues with your return police 15days no problem full refund?

Answer:

Dear Customer, So sorry for your inconvenience and we'll do our best to help you. About our return policy, please check the link below: https://help.tidebuy.com/Returns-Refund-Dispute-15/ Thanks for your cooperation. Best regards Tidebuy

By tidebuy t., over a year old

Question:

I placed an order the first of december and it still has not arrived. i have emailed their service and have not received a reply. what should i do? I placed an order the first of december and it still has not arrived. i have emailed their service and have not received a reply. what should i do?

Answer:

Dear Customer, So sorry for your inconvenience and we'll do our best to help you. Could you please so kindly to sent us your order number to sns@tidebuy.com so that we can solve your problem as quick as possible? Thanks for your cooperation. Best regards Tidebuy

By tidebuy t., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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