Tidebuy Questions & Answers

Here’s what consumers have asked with answers from Tidebuy staff and previous consumers.

190 questions answered

23% answered in 1 day

Question:

I purchased 200 dollars worth of dresses from tidebuy on june 9th, and still have yet to receive them, currently une 26th. would appreciate any information about when my dresses will come in. thanks. I purchased 200 dollars worth of dresses from tidebuy on june 9th, and still have yet to receive them, currently une 26th. would appreciate any information about when my dresses will come in. thanks.

Answer:

Dear customer, Could you please so kindly to tell us your order number so that I could be able to help you? Any question, please feel free to contact us via service@tidebuy.com. Best regards, Tidebuy team

By tidebuy t., over a year old

Question:

What is your return policy if something doesn't fit or isn't to our liking?' and, how quickly can a wedding dress be delivered to the us? What is your return policy if something doesn't fit or isn't to our liking?' and, how quickly can a wedding dress be delivered to the us?

Answer:

Dear customer, Thanks for your question to us and so happy to help you. You can know the details of return policy via link https://help.tidebuy.com/Returns-Refund-Dispute-15/. Any question, please feel free to contact us via service@tidebuy.com. Best regards, Tidebuy team

By tidebuy t., over a year old

Question:

I ordered a dress in 11 of june 2017.when i will get wedding dress and other?my order is 1732716 I ordered a dress in 11 of june 2017.when i will get wedding dress and other?my order is 1732716

Answer:

Dear Customer, Thanks for your questions to us and so happy to help you. I just checked your order and it shows that your items has been shipped out on June 22th with DHL tracking#6618968145 You could check the shipping info. Via the link below http://www.dhl.com/en/express/tracking.html?AWB=6618968145&brand=DHL Best regards Tidebuy Team

By tidebuy t., over a year old

Question:

How long does it take for delivery to the uk. How long does it take for delivery to the uk.

Answer:

Hello, we have different shipping methods online and the shipping time is based on the shipping method you choose. The details you can know via this link https://help.tidebuy.com/There-are-two-main-shipping-methods-to-choose-from-which-is-your-favorite-116.html#detail1 Thank you. Have a nice day. Best Regards, Tidebuy Team

By tidebuy t., over a year old

Question:

Hello, i am looking for a wedding dress and have never used your site before. you can imagine my fear of actually getting a dressed that looks like the picture. do you think i could speak to a representative or someone that can show me the fabric you will sue to make my dress? pamela Hello, i am looking for a wedding dress and have never used your site before. you can imagine my fear of actually getting a dressed that looks like the picture. do you think i could speak to a representative or someone that can show me the fabric you will sue to make my dress? pamela

Answer:

Hello, Thanks for your question to us and so happy to help you. You can just take it easy shopping on our website and each day so many people around the world on our website, they're so satisfied with our products. If you have any question, please feel free to contact with us via service@tidebuy.com, thank you. Best Regards, Tidebuy Team

By tidebuy t., over a year old

Question:

Hello, i place my order on may16/2017 but i would like to make sure i get my order before may 25/2017.it is free shipping but i wouldn't mind paying extra cost to get my orders by may 25th.order no.1722439 Hello, i place my order on may16/2017 but i would like to make sure i get my order before may 25/2017.it is free shipping but i wouldn't mind paying extra cost to get my orders by may 25th.order no.1722439

Answer:

Dear customer, Thanks for your question to us and so happy to help you. I've reflected your request to our customer service and they'll deal with as quick as possible. Thanks for your cooperation. Any question, please email service@tidebuy.com. Thank you. Best Regards, Tidebuy Team

By tidebuy t., over a year old

Question:

Can you return an item from tidebuy? Can you return an item from tidebuy?

Answer:

Hi, Thanks for your question. You can know the return policy on Tidebuy via link: https://help.tidebuy.com/Returns-Refund-Dispute-15/ Hope it will be helpful. Thank you and have a nice day! Best Regards, Tidebuy Team

By tidebuy t., over a year old

Question:

Where are the clothes made? usa?

Answer:

Dear customer, Thanks for your question firstly. We have several factories and most of them in China, also we're cooperating with some brands, which are overseas. If you love some of the items, please feel free to make order. Thank you. Best regards, Tidebuy team

By tidebuy t., over a year old

Question:

What is your return policy in the event the dress does not fit. What is your return policy in the event the dress does not fit.

Answer:

Dear customer, Thanks for your question to us and so happy to help you. You can know the details of return policy via link https://help.tidebuy.com/Returns-Refund-Dispute-15/. Any question, please feel free to contact us via service@tidebuy.com. Best regards, Tidebuy team

By tidebuy t., over a year old

Question:

Yes ' do your cloths run small is a 3x really a 3x Yes ' do your cloths run small is a 3x really a 3x

Answer:

Dear customer, Thanks for your question to us and so happy to help you. Each of the items on our website has a size chart: EU/US/CN, if you're not sure about the size you choose, you can compare with the size chart data. Or you can also contact with our customer service to make it suitable. Any question, please contact with us via service@tidebuy.com. Thank you. Best regards, Tidebuy team

By tidebuy t., over a year old

1...5678910...22

Next

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Have a question about
Tidebuy?