Tidebuy Questions & Answers

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Here’s what consumers have asked with answers from Tidebuy staff and previous consumers.

190 questions answered
23% answered in 1 day
Question:

I ordered a jacket a few weeks ago. will i be getting a tracking number? how long does it take to ship to toronto? thanks

Answer:

Dear Amanda, Thanks for your question here. After we shipped out your items, we will let you know the tracking number, please don't worry about it. For the shipping, expedited shipping would be about 2-5 days to get it; standard shipping would be 4-8 days and the super saving would be around 30 days. Hope that you could understand. Also, after you placed your order, we need to proceed it and the total time for you to get it would be processing time plus shipping time. You could see the processing time below your item on our site. If you have any other questions, you can also go to our live chat or mail us at service@tidebuy.com or sns@tidebuy.com. Have a nice day. Best regards, Tidebuy Team

By tidebuy t.,
Question:

What is tidebuys return address?

Answer:

Dear friend, Thanks for your question here. Please let me know where us wrong for your order or you could tell me your order number and I will check for you. If you have any other questions, you can also go to our live chat or mail us at service@tidebuy.com or sns@tidebuy.com. Have a nice day. Best regards, Tidebuy Team

By tidebuy t.,
Question:

How long does shipping actually take?

Answer:

Dear Kelley, Thanks for your question here. The expedited shipping is the fastest shipping method, which takes 2-5 days and the standard shipping takes 4-8 days, the super saving is slower than others. And you can see the items processing time on the page of the products you need. If you have any questions, please feel free to write us at service@tidebuy.com or sns@tidebuy.com. Have a nice day. Best regards, Tidebuy team

By tidebuy t.,
Question:

I ordered a dress since 1 july and i need it by 12th july and i paid for fast shipping when is it gonna come because am really worried

Answer:

Dear friend, Thanks for your question here. Would u please let me know your order number or the email address that you registered on our site? I will help you check your order status. Of course, If you have any questions, please feel free to let us know at service@tidebuy.com or sns@tidebuy.com. Have a nice day, Best regards, Tidebuy Team

By tidebuy t.,
Question:

I see a wedding gown that i like but i would like to change the back. i want a corset back instead of zipper. how do do it

Answer:

Dear friend, Thanks for your question here. Generally. We can make the dress according to the customer's demand. For this, please feel free to contact our service department at: service@tidebuy.com or sns@tidebuy.com and you can tell them ur requirements. Thanks. Have a nice day. Best regards, Tidebuy Team

By tidebuy t.,
Question:

I just opened up a membership with tidebuy and bought this gorgeous dress using paypal... and yet, it says that i haven't bought anything yet, even though i paid over $130 for it... and paypal said i paid for it... why?

Answer:

Dear friend, Thanks for your question here. And would u please let me know your order number so that I can check for you? If you paid successfully, you will get a notification email from our site. You can also write to service@tidebuy.com or sns@tidebuy.com if you have some questions and we will try our best to help you. Have a nice day. Best Regards, Tidebuy Team

By tidebuy t.,
Question:

How long is standards delivery asap before may 15th

Answer:

Dear friend, Thanks for your question here. Standards delivery will be 4 to 8 days. The expedited shipping is faster, which is 2 to 5 days.If you have any questions, you can also write to service@tidebuy.com or sns@tidebuy.com. Have a nice day. Best regards, Tidebuy Team

By tidebuy t.,
Question:

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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