TicketNetwork Questions & Answers

Hello Aileen! Thank you for your question. The delivery fee would be a per order cost and not a per ticket cost. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Hello Joanie! Thank you for your question. When you purchase tickets through our website, you pay the ticket price, the service fee (25% of the ticket price), and a delivery fee. Occasionally, too, local taxes may apply, based on the location of the seller supplying your order, which would not be advertised during checkout. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Hello Richard! I am sorry to hear that you are having troubles downloading your tickets. Please give us a call at 1-888-456-8499 and we will gladly help you with this process so that you can have your tickets in hand for your event. We are open 7am to 1am, 7 days a week.

Hello Paul! Thank you for your question! With the tickets listing on our site, you would not have to do anything extra for them. Once you place an order and it is processed by your seller, they will provide you with the valid ticket for entry into the event. You would not need to go to the box office to obtain the ticket or to activate the ticket for your event. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Hello Kat! Thanks for your question! All the tickets listed on our site are guaranteed to be legitimate and valid for use. We can promise this because we deal primarily with professional ticket-selling companies that have a track record of successfully filling orders. We also have a 200% guarantee on all ticket orders which can read more about on our website. If there are any concerns with your tickets, all you would need to do is contact us or your seller and we will work to resolve the concern with you. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Hello Sandy! Thank you for your question! The tickets showing on our site would be the available inventory from the sellers using our site to market their tickets. They provide the most up to date information to us to show our potential customers. If for any reason there is an issue with the tickets you are selecting, as in they were no longer available once your order was placed, your seller will see what they can do to help you before stopping an order. If there is a possibility of a change in seating, your seller would contact you with this information. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Hello Tiffani! Thanks for your question! All the tickets listed on our site are guaranteed to be legitimate and valid for use. We can promise this because we deal primarily with professional ticket-selling companies that have a track record of successfully filling orders. We also have a 200% guarantee on all ticket orders which can read more about on our website. I should furthermore mention that we at TicketNetwork have our own incentives structure in place to penalize sellers for wrongdoing. This rating system is linked to seller behavior in key purchase areas and is used to reward those sellers who provide the best possible service to our customers. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Hello Margaret! Thanks for your question! All the tickets advertised on our website are guaranteed to be together unless explicitly stated otherwise in each order. We require the numerous sellers who list tickets on our exchange to adhere rigorously to this standard. The only exceptions to this rule are with General Admission tickets (ie: tickets without guaranteed seats that allow you access to a general area where you can sit or stand wherever youre able) or any listings for which the seller supplying the tickets specifically states that the tickets wont be together (ie: if the tickets will be "split" above a certain purchase quantity or piggybacked back-to-front). If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Hello June! Thanks for your question! All the tickets listed on our site are guaranteed to be legitimate and valid for use. We can promise this because we deal primarily with professional ticket-selling companies that have a track record of successfully filling orders. You can rest assured that any tickets you purchase through us are being provided by professionals who sell tickets for a living. We also have a 200% guarantee on all ticket orders which can read more about on our website. Added to that, I should furthermore mention that we at TicketNetwork have our own incentives structure in place to penalize sellers for wrongdoing. This rating system is linked to seller behavior in key purchase areas and is used to reward those sellers who provide the best possible service to our customers. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Hello Sheri! Thank you for your question! I'm very sorry to hear about the delivery delay associated with your possible ticket order through us. Im afraid that event tickets often aren't distributed (or even printed) by venues or primary ticketing sources until within weeks of their event. Those tickets then have to make their way to another party (the seller) or sometimes have to be channeled to the seller through another supplier - before reaching you. So, as a result, theres an occasional chance the tickets you purchase cannot ship or be uploaded out immediately. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.