TicketNetwork Questions & Answers

Hello Tom! Thank you for your question. TicketNetwork is a secondary ticket website through which independent ticket sellers resell tickets to events. The name listed on the tickets you've purchased is that of the original purchaser. However, don't worry, because this won't prevent you from going to the event you paid to see. Simply present the tickets as you would if they had your name on them and you will be let in. The only thing that matters on the tickets is the viability of the bar code. I hope that helps!

Hello Dan! You should have received an email right after the order was placed with the order receipt. If you didn't get one, please call us at 888-456-8499 and we can check the system by your information to see what might have happened and have that receipt sent over to you.

Hello Charles! Thank you for your question. Could you please reach out to us at customerservice@ticketnetwork.com with the order in question? This way we can look at your order in question and provide the best update for you in regards to your question. We look forward to your contact!

Hello Michelle! Thank you for your question. Janet Jacksons tour was postponed and only a few shows were actually fully canceled at this point. At this time, it would be best for you to contact us directly at customerservice@ticketnetwork.com with your order number so that we can look into your order directly so that we can insure we are providing you with the most up to date information. We look forward to your email.

Hello Georgia! Thank you for your question. To best answer your question, we would need you to contact us directly at 1-888-456-8499 or by email at customerservice@ticketnetwork.com. We would need to take a look into our system to see what had happened based on your information. We look forward to your contact.

Hello Harlianne, thank you for your question. All the tickets listed on our site are guaranteed to be legitimate and valid for use. We can promise this because we deal primarily with professional ticket-selling companies that have a track record of successfully filling orders. We also have a 200% guarantee on all ticket orders which can read more about on our website. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Hello Ian! Thank you for your question. All the tickets listed on our site are guaranteed to be legitimate, valid for use, and delivered in time for the event. We can promise this because we deal primarily with professional ticket-selling companies. We also have a 200% guarantee on all ticket orders which can read more about on our website. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Hello Ashley! Thank you for your question. Depending on the tickets you are interested in, they could be emailed, picked up, transferred, or shipped by FedEx to you. The available options for a listing would show on our checkout page. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Hello Sylvia, thank you for your question. All the tickets listed on our site are guaranteed to be legitimate and valid for use. We can promise this because we deal primarily with professional ticket-selling companies that have a track record of successfully filling orders. We also have a 200% guarantee on all ticket orders which can read more about on our website. With the delivery of the tickets, if you are not available, FedEx would leave a door tag that can be signed. With the signed door tag, FedEx would drop the package off the following attempt. You can also take that door tag and set up a hold for pickup with FedEx as well. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Hello Bernardo! Thank you for your question. I am sorry, we do not accept PayPal as a method of payment. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.