TicketNetwork Questions & Answers

Hello David! Thank you for your question! When you purchase tickets through our website, you order total would consist of the ticket price, the service fee (25% of the ticket price), and a delivery fee. All prices are also in US funds. The service fee is the only part of the transaction that accrues to TN and pays for website maintenance, billing security, and customer support. Occasionally, too, local taxes may apply, based on the location of the seller supplying your order, which would not be advertised during checkout although taxes are relatively rare. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Hello Yoli! Thank you for your question! All the tickets listed on our site are guaranteed to be legitimate and valid for use. We can promise this because we deal primarily with professional ticket-selling companies that have a track record of successfully filling orders. You can rest assured that any tickets you purchase through us are being provided by professionals who sell tickets for a living. We also have a 200% guarantee on all ticket orders which can read more about on our website. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Thank you for your question, Sam. All the tickets listed on our site are guaranteed to be legitimate and valid for use. We can promise this because we deal primarily with professional ticket-selling companies that have a track record of successfully filling orders. You can rest assured that any tickets you purchase through us are being provided by professionals who sell tickets for a living. We also have a 200% guarantee on all ticket orders which can read more about on our website.

Hello Amanda! Thank you for your question. It would sound as if your seller sent you a printed E-ticket. Most sellers would do this to insure that the customer would have the only copy of the ticket available. The actual paper it is printed on would not matter. They would only need to scan the bar code to grant you access to the event. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Hello Dane! I'm sorry to hear that your event has been postponed but, no worries, because the tickets you purchased through us will be valid for the new date of the event. Once a new date for your show is announced, if you are not able to make the show, please reach out to us, so that we can take a look into possible resale options for you. You are also able to contact your seller as well to see what options they would have for you. You can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com and we can go over these options for you.

Hello Brett, It would be best for you to call us about this concern. There are many reason why you might not see an email, where one being that it was entered incorrectly. Therefore, by calling us we can check all your information and see if we can locate your purchase. You could also check who charged you and contact them based on the 10 digit code after their business name. That company would be your merchant on record and responsible for the transaction.

Hello Cardinal, We are attempting to reach out to you via your review to obtain more details from you in regards to your order. The concern you have could be linked to a venue not selling enough tickets for an event and closing an area of the venue. Any tickets sold in the closed area would get upgraded to one of the open areas by the venue. This would happen normally on the day of the event. If the venue provides new tickets to their clients, then these tickets would be forward along to the end user of the tickets.

All the tickets listed on our site are guaranteed to be legitimate and valid for use. We can promise this because we deal primarily with professional ticket-selling companies that have a track record of successfully filling orders. You can rest assured that any tickets you purchase through us are being provided by professionals who sell tickets for a living. We also have a 100% guarantee on all ticket orders which can read more about on our website.

Hello Wallace. It could be possible that the tickets are not release from the venue/performer until 24 hours before the event start time. This delay release is set forth by the venue/performer and we would need to work within their restrictions. None the less, all tickets are guaranteed in time for your event. If you could give us a call, with your order number, we can review you order directly and provide you details linked to your purchase.

Hello Mary, It would look as you posted this question twice, so I'll answer both questions with the same response. All the tickets listed on our site are guaranteed to be legitimate and valid for use. We can promise this because we deal primarily with professional ticket-selling companies that have a track record of successfully filling orders. You can rest assured that any tickets you purchase through us are being provided by professionals who sell tickets for a living. We also have a 100% guarantee on all ticket orders which can read more about on our website.