Thumbtack Questions & Answers

We have a few different ways of doing this. This page will show you how: https://help.thumbtack.com/article/reviewing-a-professional-on-thumbtack. Just copy and paste the link into your browser's URL to get to the page.

Great question, Jerry. You can follow these steps to do this: https://help.thumbtack.com/article/reviewing-a-professional-on-thumbtack. Just copy and paste the link into your browser's URL to get to the page.

If you hired the pro off our site and it's the first time you've left a review, you can update it once. This page has more info on how to do this: https://help.thumbtack.com/article/reviewing-a-professional-on-thumbtack. Just copy and paste the link into your browser's URL to get to the page.

When you're signing up and setting your account, we'll let you know that there's a fee for each request. Since you're only charged when an interested customer contacts you, we have you set up a weekly budget. This page has a video with more info: https://help.thumbtack.com/article/cost-of-customer-contacts.

Sorry, it's taken us so long to get back to you. If we're requesting you to take a background check, it's no cost to you. You can learn more here: https://help.thumbtack.com/article/background-checks. Just copy and paste it into your URL to get started.

Sorry, it's taken us so long to get back to you. We have the steps on leaving a review here: https://help.thumbtack.com/article/reviewing-a-professional-on-thumbtack. Just copy and paste this link into your URL to get to the page.

Hey Rusty, Sorry it took so long to get back to you. This sounds like a difficult situation and we'd like to see how we can help. Please send us a PM on Facebook when you have time. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. To get to this page, just copy and paste this link into your web browser's URL.

We're sorry this happened, this isn't the experience we want you to have. We have steps on leaving this pro a review here: https://help.thumbtack.com/article/reviewing-a-professional-on-thumbtack. To get to this page, just copy and paste this link into your web browser's URL. Have you talked to any other pros who can help you with this? We'd love to help you find the right pro for your event. Please give us a call at (800) 948-2034 so we can do this.

Reviews are a great way to share your experience with other customers. We have steps on doing this here: https://help.thumbtack.com/article/reviewing-a-professional-on-thumbtack. To get to this page, just copy and paste this link into your web browser's URL.

We want to help you feel confident in the pros you hire. There are some negative reviews, but there are some great ones too. When there is a negative review, we do everything we can to turn this around. Please give us a call at (800) 948-2034 so we can go over your concerns with you. We'll await your call.