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on 4/18/17It's great to see that you're looking for reviews before you hire a company, this is a good way to see previous customer experiences with them. If you can send us a Private Message on Facebook with the company's information, we can look into this for you. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. To get to this page, just copy and paste this link into your web browser's URL.