thredUP Questions & Answers

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Here’s what consumers have asked with answers from thredUP staff and previous consumers.

139 questions answered
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Question:

Answer:

Yes they are! Plus on 8-2 over 100 thredup reviews instead of normal 3 or 4,95 5 stars to inflate their rating. What a joke!

By buzz p.
Question:

So, according to this it's better to buy rather than donate? confused.

Answer:

ThredUP, IMO, is mainly for buying clothes. You can sell clothes to thredUP, but resale shops that buy your clothes from you, rather than consign them, give you only pennies on the dollar. You're giving up the potential for more money in return for fast cash. Years ago stores tried to sell the clothes for you and told you what percentage you'd get (consignment.) They did not buy your clothes from you. If they didn't sell, you could go get them back. I learned the hard way by selling to Plato's Closet that you will receive hardly any money for your clothing - maybe a couple of dollars for something you bought at a high-end store at full retail price - even if the tags are still on them and they've never been washed or worn. At Platos Closet, it's embarrassing to stand there and watch them reject your clothes right in front of you and the rest of the people in the store. Resellers have specific things they're looking for. It may make no sense at all why they reject brand new, high quality items. If you're badly in need of a few dollars, sell your used clothing. If a few dollars isn't worth your time, you will feel greater satisfaction through donating to a charity and knowing you helped someone in need. I like to donate used clothing to charities that will give the clothes to people who have nothing - for free. That way you don't feel ripped off when a reseller gives you a couple of dollars but turns around and sells it for exponentially more money. Selling used clothing to thredUP through the mail will spare you the humiliation of having a store employee reject clothing you were proud of in right in front of your face. I think consignment is the way to get the most for your clothing if you don't want to sell it yourself using eBay. When a store gives you cash-on-the-spot, you'll get very little money. If you take the time to use a consignment shop and wait for the items to sell, the consignment shop will give you more money for your clothing. They'll tell you the price they will sell it for and what percentage you'll get. If it doesn't sell after a while, and they mark down the price, they'll give you a chance to come pick it up. If it still doesn't sell even after they mark the price down, you can go back to the store and pick it up, then try eBay or Craigslist, or donate it.

By Julie B.
Question:

How long until my payout comes for my items that thredup purchased? name is elizabeth waskom-sisco

Answer:

It takes up to 6 weeks. Don't be looking for a big payout. They will give you pennies. Rip off. Better to donate and feel good.

By Carla O.
Question:

Does anybody ever get a phone call back from thredup? they continue to short me money out of every payout transfer and they also never returned a pair of j brand jeans that they never accepted which i paid $12.99 for return assurance!

Answer:

I have no idea I feel scammed as well I left a msg yesterday it hasn't been 24 hours I'll take the lousy 5 bucks but I want my clothes back to Put on tradesy If I get no response with the end of week I'm reporting to the BBB. Hope this helps. I'm going to put on the complaints board. Com as well

By Margot Z.
Question:

Why don't you accept certain brands like lee, new york and company and carter?

Answer:

New York and company is now an accepted brand.

By Alex J.
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Question:

Is it worth it???? are the clothes clean and pressed?

Answer:

Yes, they are all clean and orderly when they ship :)

By Ashleigh N.
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Question:

How long does it take to receive payment and i am hearing a lot of negative comments about sellers, i have very nice unused clothes, shoes , etc. if i am going to get completely ripped off i want to know. just trying to do research for the best solution.

Answer:

Use the payout calculator to know what to expect. They don't pay much but are at least upfront about that.

By Erika W.
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Question:

Tell me about time for shipping. i am in texas

Answer:

Quite a long time, usually about 0 days to 2 weeks even using fed ex

By Margaret C.
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Question:

Hi, i am in process of filling bag i received in mail. is label enough as far as my info?

Answer:

You'll be lucky of whatever you put in that bag ever pays you a single penny.

By Jill L.
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Question:

How long does it take to receive order

Answer:

Too long. I ordered something that I haven't received yet.

By jennifer e.
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