What would I have to do if the item is non-returnable or exchangeable but is fake although the description says authentic?

Question

The RealReal Questions & Answers

5,289 reviews

119 questions & answers

Ask a question See all questions

What would I have to do if the item is non-returnable or exchangeable but is fake although the description says authentic?

asked by Dani S. on 8/12/15

2 Answers

Add your answer

Ask a question

Get answers from the The RealReal staff and other customers.

Stan G. [The RealReal Rep] · Answer 1 · 2015-08-12T02:43Z

Stan G. [The RealReal Rep]

on 8/12/15

Hi Dani,

Please contact Customer Service at 855.435.5893 about your concerns. Our reps can address your authenticity concerns as well as facilitate an avenue for re-authentication or return.

We look at each situation on a case by case basis so we're happy to help!

Helpful (0)

Meredith g. · Answer 2 · 2015-08-12T02:08Z

Meredith g.

on 8/12/15

Hi, I would definetly pay by credit card so your protected but I wouldn't buy anything from them after my experiences. It's not worth it. Sorry

Helpful (0)

The RealReal Questions & Answers

What would I have to do if the item is non-returnable or exchangeable but is fake although the description says authentic?

Add your answer

More questions about The RealReal

Ask a question