Temu FAQ | Sitejabber

Question:

Is temu as bad as so many people say it is? Is temu as bad as so many people say it is?

Answer:

It is, they scammed me out of $300 so far. I return items and they keep telling me they do not have it. I have proof that I sent it too. I only use it to play the free games and get free cheap items that do not coast me anything.

By Kai X. on 9/20/23

Question:

Temu: status code 429. it's telling me i don't have an internet connection...can you give me your support mail, bc i cant write you on support chat? Temu: status code 429. it's telling me i don't have an internet connection...can you give me your support mail, bc i cant write you on support chat?

Answer:

Dear Predrag, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Karl W. on 9/18/23

Question:

Is temu connected in any way to www.pasdrse.online? Is temu connected in any way to www.pasdrse.online?

Answer:

Dear John, Temu has never been associated with any other retailer or website. Temu is just Temu. If you made the purchase through another platform or retailer. We kindly ask you to double check your order confirmation email and the platform through which the order was placed. We understand the importance of providing reliable and efficient customer service. For future reference, you can contact our customer support team via the live chat feature. Best regards, Temu Team

By Karl W. on 9/12/23

Question:

I am needing to make a return. my order was a lot of items and they shipped it in 3 different packages even though under same order. do i need a d I am needing to make a return. my order was a lot of items and they shipped it in 3 different packages even though under same order. do i need a d

Answer:

Dear Christie, Please follow the link below to do your return request. https://www.temu.com/return-and-refund-policy.html Best wishes, Temu team

By Karl W. on 9/12/23

Question:

I am needing to return a lot of item. they came in 3 different packages. can i print the same label for each package. I am needing to return a lot of item. they came in 3 different packages. can i print the same label for each package.

Answer:

Dear Christie, Please follow the link below to do your return request. https://www.temu.com/return-and-refund-policy.html Best wishes, Temu team

By Karl W. on 9/12/23

Question:

This was on facebook. why? i found this article today... hmm i've order some decent stuff, but i might have to rethink buying from the app. This was on facebook. why? i found this article today... hmm i've order some decent stuff, but i might have to rethink buying from the app.

Answer:

Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu's 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat. Best wishes, Temu team

By Karl W. on 9/11/23

Question:

How to do returns How to do returns

Answer:

Dear Linda, Please follow the link below to do your return request. https://www.temu.com/return-and-refund-policy.html Best wishes, Temu team

By Karl W. on 9/7/23

Question:

I need help returning a package I need help returning a package

Answer:

Dear Linda, Please follow the link below to do your return request. https://www.temu.com/return-and-refund-policy.html Best wishes, Temu team

By Karl W. on 9/7/23

Question:

I charlotte johnson was charged twice for same product i need refund 263.00 has already paid 662.00 for same orders twice if i'm not going to rep I charlotte johnson was charged twice for same product i need refund 263.00 has already paid 662.00 for same orders twice if i'm not going to rep

Answer:

Dear Charlotte We are terribly sorry about your bad experience, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards,

By Karl W. on 9/5/23

Question:

How do i contact customer service? i've order hundreds of dollars in items and nothing has come. 5107761390 ms lee i will contact my legal team. How do i contact customer service? i've order hundreds of dollars in items and nothing has come. 5107761390 ms lee i will contact my legal team.

Answer:

Dear Evangela, We are terribly sorry about your bad experience, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu team

By Karl W. on 9/3/23

Temu Questions & Answers

Is temu as bad as so many people say it is? Is temu as bad as so many people say it is?

Temu: status code 429. it's telling me i don't have an internet connection...can you give me your support mail, bc i cant write you on support chat? Temu: status code 429. it's telling me i don't have an internet connection...can you give me your support mail, bc i cant write you on support chat?

Is temu connected in any way to www.pasdrse.online? Is temu connected in any way to www.pasdrse.online?

I am needing to make a return. my order was a lot of items and they shipped it in 3 different packages even though under same order. do i need a d I am needing to make a return. my order was a lot of items and they shipped it in 3 different packages even though under same order. do i need a d

I am needing to return a lot of item. they came in 3 different packages. can i print the same label for each package. I am needing to return a lot of item. they came in 3 different packages. can i print the same label for each package.

This was on facebook. why? i found this article today... hmm i've order some decent stuff, but i might have to rethink buying from the app. This was on facebook. why? i found this article today... hmm i've order some decent stuff, but i might have to rethink buying from the app.

How to do returns How to do returns

I need help returning a package I need help returning a package

I charlotte johnson was charged twice for same product i need refund 263.00 has already paid 662.00 for same orders twice if i'm not going to rep I charlotte johnson was charged twice for same product i need refund 263.00 has already paid 662.00 for same orders twice if i'm not going to rep

How do i contact customer service? i've order hundreds of dollars in items and nothing has come. 5107761390 ms lee i will contact my legal team. How do i contact customer service? i've order hundreds of dollars in items and nothing has come. 5107761390 ms lee i will contact my legal team.

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