Temu Questions & Answers

Here’s what consumers have asked with answers from Temu staff and previous consumers.

152 questions answered

13% answered in 1 day

Question:

I have received quite a few packages from temu. my question is, do i need to use separate packaging for each order or can i send items from more the I have received quite a few packages from temu. my question is, do i need to use separate packaging for each order or can i send items from more the

Answer:

Dear Eva, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Karl W. on 9/30/23

Question:

I need a refund on two items in my order I need a refund on two items in my order

Answer:

Dear Ruth, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Karl W. on 9/30/23

Question:

Can i message someone on temu Can i message someone on temu

Answer:

Dear Garland, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Karl W. on 9/30/23

Question:

What can i do if the things that i ordered been shipped and i just give you the wrong address What can i do if the things that i ordered been shipped and i just give you the wrong address

Answer:

Dear Sonam, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Karl W. on 9/25/23

Question:

My order did not arrive on it's scheduled date. i have a ups tracking number and a usps tracking number. upsshowed transferred to local postal service My order did not arrive on it's scheduled date. i have a ups tracking number and a usps tracking number. upsshowed transferred to local postal service

Answer:

Dear Mona, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Karl W. on 9/24/23

Question:

Can l get my orders delivered by anybody but lasership? the often mis deliver my packages. and l won't order anything if lasership is the carrier. Can l get my orders delivered by anybody but lasership? the often mis deliver my packages. and l won't order anything if lasership is the carrier.

Answer:

Dear Jazzy, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Karl W. on 9/24/23

Question:

Is it worth it to sue them if they scam me out of $300? i contacted them so many times about the same thing and they just ignore me. Is it worth it to sue them if they scam me out of $300? i contacted them so many times about the same thing and they just ignore me.

Answer:

Dear Kai, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Karl W. on 9/24/23

Question:

My order has been returned to supplyers as they cant find my address what should i do? My order has been returned to supplyers as they cant find my address what should i do?

Answer:

Dear Joseph, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Karl W. on 9/19/23

Question:

I need to cancel order i just madepearlime minter an you cancel the orders I need to cancel order i just madepearlime minter an you cancel the orders

Answer:

Dear Pearline, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Karl W. on 9/18/23

Question:

My last order was not delivered. how can i speak to someone My last order was not delivered. how can i speak to someone

Answer:

Dear Lynda, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Karl W. on 9/18/23

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Temu Questions & Answers

I have received quite a few packages from temu. my question is, do i need to use separate packaging for each order or can i send items from more the I have received quite a few packages from temu. my question is, do i need to use separate packaging for each order or can i send items from more the

I need a refund on two items in my order I need a refund on two items in my order

Can i message someone on temu Can i message someone on temu

What can i do if the things that i ordered been shipped and i just give you the wrong address What can i do if the things that i ordered been shipped and i just give you the wrong address

Can l get my orders delivered by anybody but lasership? the often mis deliver my packages. and l won't order anything if lasership is the carrier. Can l get my orders delivered by anybody but lasership? the often mis deliver my packages. and l won't order anything if lasership is the carrier.

Is it worth it to sue them if they scam me out of $300? i contacted them so many times about the same thing and they just ignore me. Is it worth it to sue them if they scam me out of $300? i contacted them so many times about the same thing and they just ignore me.

My order has been returned to supplyers as they cant find my address what should i do? My order has been returned to supplyers as they cant find my address what should i do?

I need to cancel order i just madepearlime minter an you cancel the orders I need to cancel order i just madepearlime minter an you cancel the orders

My last order was not delivered. how can i speak to someone My last order was not delivered. how can i speak to someone

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