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Temu Questions & Answers

1,687 reviews
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Here’s what consumers have asked with answers from Temu staff and previous consumers.

151 questions answered
13% answered in 1 day
Question:

My package has not been delivered it was supposed to arrive on 11-11-23

Answer:

Dear Deborah, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Candy W.,
Question:

Answer:

Dear Lill, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Candy W.,
Question:

I have order a reading table on 27 oktober nut i didnt recieve it. when does it comes? marjolein timmerman zwolsestraat 18 8101 ac ra

Answer:

Dear Marjolein, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Candy W.,
Question:

How do i make a return for a credit back to my account

Answer:

Dear Teresa, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Candy W.,
Question:

I bought a few clothing items and did not keep the packages with each item so i don't know how to put item in correct package when i return. help!

Answer:

You can repackage in whatever you have available. You will have to print the return label yourself and attach to packaging, but return is usually free. For their website directions. For future orders? Always save the packaging!

By Chris F.
Question:

I bought a few clothing items and did not keep the packages with each item so i don't know how to put item in correct package when i return. help@

Answer:

Dear Janice, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Candy W.,
Question:

Can i see my order

Answer:

Dear Evelin, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Candy W.,
Question:

Answer:

Dear Rena, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Karl W.
Question:

Can i send in items to be refunded from several orders or do i need separate packaging for each order?

Answer:

Dear Eva, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Karl W.
Question:

I have received quite a few packages from temu. my question is, do i need to use separate packaging for each order or can i send items from more the

Answer:

Dear Eva, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team

By Karl W.

Can’t see your question? Ask to get answers from the Temu staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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