Temu FAQ | Sitejabber

Question:

I'm having a difficult in feeling the form to buy.when it comes to province it doesn't take eastern cape and city ad well.what should i do?pam.molefe I'm having a difficult in feeling the form to buy.when it comes to province it doesn't take eastern cape and city ad well.what should i do?pam.molefe

Answer:

Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this issue for you right away. Best wishes, Temu team

By Lea J. on 2/22/24

Question:

Cart $ b4 tax $180.67. temu overcharge $35! i have many items checked math 3x! cart links to many seller' special sale so who & how temu up price? Cart $ b4 tax $180.67. temu overcharge $35! i have many items checked math 3x! cart links to many seller' special sale so who & how temu up price?

Answer:

Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this issue for you right away. Best wishes, Temu team

By Lea J. on 2/7/24

Question:

So i checked your side out and the offered me to spin the wheel to get a prize i went $150 in credit i have to buy only three items to receive my cred So i checked your side out and the offered me to spin the wheel to get a prize i went $150 in credit i have to buy only three items to receive my cred

Answer:

Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this issue for you right away. Best wishes, Temu team

By Lea J. on 2/7/24

Question:

Why did i stop getting emails about recent orders? Why did i stop getting emails about recent orders?

Answer:

Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this issue for you right away. Best wishes, Temu team

By Lea J. on 2/7/24

Question:

I have bought many items 2-3 weeks ago and nothing was shipped to me. what has happened? I have bought many items 2-3 weeks ago and nothing was shipped to me. what has happened?

Answer:

Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this issue for you right away. Best wishes, Temu team

By Lea J. on 2/7/24

Question:

Would like to buy wholesale prices, how do i do it? Would like to buy wholesale prices, how do i do it?

Answer:

Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this issue for you right away. Best wishes, Temu team

By Lea J. on 2/7/24

Question:

Is it legit, will my items come and actually come in the size i ordered? is it a scam? Is it legit, will my items come and actually come in the size i ordered? is it a scam?

Answer:

Hi, I've ordered 10 times from them so far [ yeah,I know...😁😂🤣], but so far every order has been fantastic [still waiting for 3, so make that 7 received]. I am very happy, and am NOT an "influencer [whatever that is...], am 57, and not a smartphone owner/user,so no photos...but a REAL person. So no, not a scam, and I hope your order turns out as well as mine! All the best, happy 2024! Iris

By Iris W. on 1/3/24

Question:

My package is out for delivery but i just saw that it said the address is wrong and i am unable to change it and i don't know what to do. My package is out for delivery but i just saw that it said the address is wrong and i am unable to change it and i don't know what to do.

Answer:

Contact them asap. Bottom of page or live chat. They should be in touch quickly.Friend can't register, it says "address wrong", we contacted, they are trying to sort it out. Website may act up, no idea why. Contact them,be polite, but persistent! All the best,Iris

By Iris W. on 1/3/24

Question:

I want to know what happened to my orderblob:null/b4e753a5-330f-4a89-9504-e1781ef960da my email for response africa.zanella@ gmail.com I want to know what happened to my orderblob:null/b4e753a5-330f-4a89-9504-e1781ef960da my email for response africa.zanella@ gmail.com

Answer:

You have to contact Temu on their site, not Sitejabber. Look at bottom of Temu Site, "Contact". Hope you get a response fast! Cheers, Iris

By Iris W. on 1/3/24

Question:

Hi my name is debra smith and i was on this website and they taken 65.00 off my cashadd card and it's not showing me my order for are that anyone it Hi my name is debra smith and i was on this website and they taken 65.00 off my cashadd card and it's not showing me my order for are that anyone it

Answer:

Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this issue for you right away. Best wishes, Temu team

By Candy W., on 12/1/23

Temu Questions & Answers

I'm having a difficult in feeling the form to buy.when it comes to province it doesn't take eastern cape and city ad well.what should i do?pam.molefe I'm having a difficult in feeling the form to buy.when it comes to province it doesn't take eastern cape and city ad well.what should i do?pam.molefe

Cart $ b4 tax $180.67. temu overcharge $35! i have many items checked math 3x! cart links to many seller' special sale so who & how temu up price? Cart $ b4 tax $180.67. temu overcharge $35! i have many items checked math 3x! cart links to many seller' special sale so who & how temu up price?

Why did i stop getting emails about recent orders? Why did i stop getting emails about recent orders?

I have bought many items 2-3 weeks ago and nothing was shipped to me. what has happened? I have bought many items 2-3 weeks ago and nothing was shipped to me. what has happened?

Would like to buy wholesale prices, how do i do it? Would like to buy wholesale prices, how do i do it?

Is it legit, will my items come and actually come in the size i ordered? is it a scam? Is it legit, will my items come and actually come in the size i ordered? is it a scam?

My package is out for delivery but i just saw that it said the address is wrong and i am unable to change it and i don't know what to do. My package is out for delivery but i just saw that it said the address is wrong and i am unable to change it and i don't know what to do.

I want to know what happened to my orderblob:null/b4e753a5-330f-4a89-9504-e1781ef960da my email for response africa.zanella@ gmail.com I want to know what happened to my orderblob:null/b4e753a5-330f-4a89-9504-e1781ef960da my email for response africa.zanella@ gmail.com

Hi my name is debra smith and i was on this website and they taken 65.00 off my cashadd card and it's not showing me my order for are that anyone it Hi my name is debra smith and i was on this website and they taken 65.00 off my cashadd card and it's not showing me my order for are that anyone it

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