- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Here’s what consumers have asked with answers from Temu staff and previous consumers.
I've mostly had true to size with 1-2 exceptions. Thankfully they have a great return policy.
Do not trust them. Only buy if you want cheap things, but they are bad at returns and will say they did not received it even though you have proof. Then they say they are sorry and cant help you solve the issue.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this issue for you right away. Best wishes, Temu team
Dear Sharon, Please kindly contact our customer support center for assistance by messaging us through Temu.com or Temu app live chat at: https://share.temu.com/SIfmZCHAcBA. Best regards, Temu Team
I'm still waiting on about 7 orders. If piggy ship has your items I think you sol
I had three orders w a temu of about 60 items - one order was many socks to give to a local homeless shelter. Other orders were for misc items for house, car, clothing, kitchen etc. Every aspect of doing business via their app was totally satisfactory. No problems, no glitches. Great technology to track items and return as well. I had one of three sweatshirts I ordered that I just didn't like the style so I requested to return it. I instantly got an email telling me that I would get a credit on my PayPal (which I did in two days) and to keep, give away or recycle the product. No need to return. Everything was legit and easy to do business with. Their prices are very low and you just need to recognize that shipping, if from china, takes some time. My longest wait was less than two weeks. The quality of the 3 sweatshirts and dozens of socks was fine. So I was wrong. I thought that if it was too good to be true it's not true. Well it's true. Sam Marcus
From china obv. Just like everything from Amazon. Except Amazon has it all on hand in there stores ready to go. But it all originally comes from same exact source
Yes. I had three orders w a temu of about 60 items - one order was many socks to give to a local homeless shelter. Other orders were for misc items for house, car, clothing, kitchen etc. Every aspect of doing business via their app was totally satisfactory. No problems, no glitches. Great technology to track items and return as well. I had one of three sweatshirts I ordered that I just didn't like the style so I requested to return it. I instantly got an email telling me that I would get a credit on my PayPal (which I did in two days) and to keep, give away or recycle the product. No need to return. Everything was legit and easy to do business with. Their prices are very low and you just need to recognize that shipping, if from china, takes some time. My longest wait was less than two weeks. The quality of the 3 sweatshirts and dozens of socks was fine. So I was wrong. I thought that if it was too good to be true it's not true. Well it's true. Sam Marcus
Most things are bagged. However, the items in the bags are wrapped for safety of item.
