TeenSafe Questions & Answers

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Here’s what consumers have asked with answers from TeenSafe staff and previous consumers.

33 questions answered

15% answered in 1 day

Question:

How much memory does the app take on the phone How much memory does the app take on the phone

Answer:

Sorry, we missed your question. The TeenSafe Control app uses just 36.6MB. Thanks, the TeenSafe team

By Ruth D., over a year old

Question:

Will i get my son's deleted texts? some of your complaints say it doesn't work. Will i get my son's deleted texts? some of your complaints say it doesn't work.

Answer:

Works great. It uses the iCloud backups so you do need to make sure that is working. Also you will need to know the AppleID username and password. We track them in a password manager and ask our kids to tell us if they change their password.

By Stephen M. over a year old

Question:

Does the line this phone is monitered by teen safe always appear on the phone? Does the line this phone is monitered by teen safe always appear on the phone?

Answer:

If you use the Managed capabilities yes. We have a discussion with our kids that we use tools to help us manage the phone and track their usage. It helps to have a dialogue about it. Then they aren't surprised.

By Stephen M. over a year old

Question:

How does the app get my daughter's texts if it's not on her phone? How does the app get my daughter's texts if it's not on her phone?

Answer:

Even deleted texts are kept on the phone. Just hidden. The iCloud backup backs all of that data up and TeenSafe can read it.

By Stephen M. over a year old

Question:

Will my child be notified on their phone if i log in to teen safe and if i need to use their phone to set it up wont there be some kind of app or program running on their phone that they can see and access

Answer:

No. The monitoring features uses iCloud backups. You will need to know their appleID and password.

By Stephen M. over a year old

Question:

How does this work? do you need their phone to do or just number? How does this work? do you need their phone to do or just number?

Answer:

It works via iCloud backups. You will need to know their AppleID and password to make it work.

By Stephen M. over a year old

Question:

Can you read the message as soon as they are text? Can you read the message as soon as they are text?

Answer:

Not always and since the upgrade I can only read my sons response a can't see any incoming texts really sucks I contacted teensafe and they apparently can't fix it

By pamela d. over a year old

Question:

Do i have to install anything on my ipod for this to work? Do i have to install anything on my ipod for this to work?

Answer:

I don't think so since an iPod is almost like an iPhone... all they need is your credit card info

By Nancy E. over a year old

Question:

Ok so does the phone need to be backed up to a computer to be able to view messages? can you retrieve previously deleted messages? Ok so does the phone need to be backed up to a computer to be able to view messages? can you retrieve previously deleted messages?

Answer:

All you need is their apple id and password if it is an iphone. It doesnt show previously deleted messages, it will show deleted messages from the day you get teensafe but not from before. If its an android then you will need your childs phone to install it.

By Paula V. over a year old

Question:

Can i set up the times i don't wont my sons celll phone usage? ex 8pm-8am? Can i set up the times i don't wont my sons celll phone usage? ex 8pm-8am?

Answer:

No you cant

By Paula V. over a year old

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TeenSafe Questions & Answers

How much memory does the app take on the phone How much memory does the app take on the phone

Will i get my son's deleted texts? some of your complaints say it doesn't work. Will i get my son's deleted texts? some of your complaints say it doesn't work.

Does the line this phone is monitered by teen safe always appear on the phone? Does the line this phone is monitered by teen safe always appear on the phone?

How does the app get my daughter's texts if it's not on her phone? How does the app get my daughter's texts if it's not on her phone?

How does this work? do you need their phone to do or just number? How does this work? do you need their phone to do or just number?

Can you read the message as soon as they are text? Can you read the message as soon as they are text?

Do i have to install anything on my ipod for this to work? Do i have to install anything on my ipod for this to work?

Ok so does the phone need to be backed up to a computer to be able to view messages? can you retrieve previously deleted messages? Ok so does the phone need to be backed up to a computer to be able to view messages? can you retrieve previously deleted messages?

Can i set up the times i don't wont my sons celll phone usage? ex 8pm-8am? Can i set up the times i don't wont my sons celll phone usage? ex 8pm-8am?

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