TeenSafe
Questions & Answers
Here’s what buyers have asked with answers from TeenSafe staff and previous consumers.
33
questions answered
0%
answered within 1 day
Answer:
Our development team has been working tirelessly to resolve and are confident theyve discovered a workaround to the industry-wide iCloud lockout issue affecting our subscribers. The coding, debugging and Q&A testing is in full swing but cant announce a date yet. We will let you know. Best, the TeenSafe Team
By Ruth D., over a year old
Answer:
Sorry we missed your question. If you haven't resolved, please reach out to our customer support team to help you. You can call (800)245-8598 or email support@teensafe.com.
By Ruth D., over a year old
Answer:
Isaiah, sorry we missed your question. It is an industry standard practice for free trials to require a credit card. Much like you use a credit card to reserve a hotel room or car, the trial reserves the service for those trying the system.
By Ruth D., over a year old
Question:
why wont the app show web history
Answer:
Sorry, we missed your question. Thinking you have our Android version? For the newest Android OS 6.0 or higher, Google does not allow access to any Internet History to any company. Operating system updates arent in our control and can affect our service offerings. Monitoring internet works for iOS so it does get confusing. We are hoping Google will change their policy so internet activity can be monitored again. Otherwise please reach out to our customer support team to help you. You can call (800)245-8598 or email support@teensafe.com.
By Ruth D., over a year old
Answer:
Sorry, we missed your question. Please reach out to our customer support team to help you. You can call (800)245-8598 or email support@teensafe.com.
By Ruth D., over a year old
Answer:
Sorry, we missed your question. Hopeully, this is resolved, if not please reach out to our customer support team to help you. You can call (800)245-8598 or email support@teensafe.com.
By Ruth D., over a year old
Answer:
Sarah, sorry we missed your question. The cost depends on which service you use. After a 7 day free trial, TeenSafe monitoring costs $14.95/month. Cancel anytime.
The TeenSafe Control mobile app costs $9.99/month through the Apple App Store. Here is more information: https://www.teensafe.com/blog/teensafe-product-overview/ and thought this may help with other issues https://www.teensafe.com/blog/ultimate-guide-protecting-kids-online/
By Ruth D., over a year old
Answer:
Sorry, we missed your question. The TeenSafe Control app uses just 36.6MB. Thanks, the TeenSafe team
By Ruth D., over a year old
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