TeenSafe FAQ | Sitejabber

Question:

Looking for an update on the cloud syncing issue that requires iphone uses to reset their passwords every time new data is downloaded from teensafe. Looking for an update on the cloud syncing issue that requires iphone uses to reset their passwords every time new data is downloaded from teensafe.

Answer:

No new news except that iOS 11 coming soon. Sorry you are having to deal with the Apple iCloud account lockout issue. We do have a full team of development resources working on this issue. It is difficult to determine the exact cause, as various factors seem to contribute to account lockouts and they can happen instantly or can be delayed by a day or more. Moreover, not every customer who performs the same pattern of actions is affected in the same way. While detecting the precise cause is difficult, what is clear is that the issue is industry-wide and affects all monitoring services. We are working hard to evaluate potential solutions and will keep you updated. However, our support team may be able to help so please call (800)245-8598 or email support@teensafe.com.

By Ruth D., over a year old

Question:

What can i gain out of this app if i buy What can i gain out of this app if i buy

Answer:

As a parent, it buys me peace of mind. I want to know if they're being cyberbullied, or approached by and responding to questionable characters, or if they're being pressured to send inappropriate photos, or if they're sending texts that could be misinterpreted, etc. While they are maturing want to parent them through the digital minefields. I also use the schedule feature so they don't have access to their phones at night and I pause the phone's functionality while they're driving. Hope this helps.

By Ruth D., over a year old

Question:

Won't your child see the app installed on their android? Won't your child see the app installed on their android?

Answer:

If you use TeenSafe Monitor the child's phone does not show the app. However, at TeenSafe we believe we deliver powerful tools that are even more powerful if they know you're using them.

By Ruth D., over a year old

Question:

W/the iphone, the issues that are mentioned-any guess on when they will be resolved? not willing to spend $$ on something being "worked on" W/the iphone, the issues that are mentioned-any guess on when they will be resolved? not willing to spend $$ on something being "worked on"

Answer:

Our development team has been working tirelessly to resolve and are confident theyve discovered a workaround to the industry-wide iCloud lockout issue affecting our subscribers. The coding, debugging and Q&A testing is in full swing but cant announce a date yet. We will let you know. Best, the TeenSafe Team

By Ruth D., over a year old

Question:

I see that this software actually doesn't work with a mac. i am disappointed. is there a way to get my money back?

Answer:

Sorry we missed your question. If you haven't resolved, please reach out to our customer support team to help you. You can call (800)245-8598 or email support@teensafe.com.

By Ruth D., over a year old

Question:

It won't accept my cc card for a free trial. i used a debit card with a few dollars still in it but it won't approve me for a free trial still. is it because there isn't much money in it? what does it matter, it's a flippin' free trial.?

Answer:

Isaiah, sorry we missed your question. It is an industry standard practice for free trials to require a credit card. Much like you use a credit card to reserve a hotel room or car, the trial reserves the service for those trying the system.

By Ruth D., over a year old

Question:

Why wont the app show web history Why wont the app show web history

Answer:

Sorry, we missed your question. Thinking you have our Android version? For the newest Android OS 6.0 or higher, Google does not allow access to any Internet History to any company. Operating system updates arent in our control and can affect our service offerings. Monitoring internet works for iOS so it does get confusing. We are hoping Google will change their policy so internet activity can be monitored again. Otherwise please reach out to our customer support team to help you. You can call (800)245-8598 or email support@teensafe.com.

By Ruth D., over a year old

Question:

My daughter needs to update her phone. will teensafe be transferred to the new phone or do i have to reinstall it on teh new one? My daughter needs to update her phone. will teensafe be transferred to the new phone or do i have to reinstall it on teh new one?

Answer:

Sorry, we missed your question. Please reach out to our customer support team to help you. You can call (800)245-8598 or email support@teensafe.com.

By Ruth D., over a year old

Question:

I can not see all deleted messages even after i do a backup on iphone help I can not see all deleted messages even after i do a backup on iphone help

Answer:

Sorry, we missed your question. Hopeully, this is resolved, if not please reach out to our customer support team to help you. You can call (800)245-8598 or email support@teensafe.com.

By Ruth D., over a year old

Question:

I did the trial a year ago but was not able to back up their cell phone at the time to the cloud. i am now able to do this so i thought i'd try again. i entered my credit card information but is this a trial or am i going to be charged? if so how much? also can i see snapchat conversations? I did the trial a year ago but was not able to back up their cell phone at the time to the cloud. i am now able to do this so i thought i'd try again. i entered my credit card information but is this a trial or am i going to be charged? if so how much? also can i see snapchat conversations?

Answer:

Sarah, sorry we missed your question. The cost depends on which service you use. After a 7 day free trial, TeenSafe monitoring costs $14.95/month. Cancel anytime. The TeenSafe Control mobile app costs $9.99/month through the Apple App Store. Here is more information: https://www.teensafe.com/blog/teensafe-product-overview/ and thought this may help with other issues https://www.teensafe.com/blog/ultimate-guide-protecting-kids-online/

By Ruth D., over a year old

TeenSafe Questions & Answers

Looking for an update on the cloud syncing issue that requires iphone uses to reset their passwords every time new data is downloaded from teensafe. Looking for an update on the cloud syncing issue that requires iphone uses to reset their passwords every time new data is downloaded from teensafe.

What can i gain out of this app if i buy What can i gain out of this app if i buy

Won't your child see the app installed on their android? Won't your child see the app installed on their android?

W/the iphone, the issues that are mentioned-any guess on when they will be resolved? not willing to spend $$ on something being "worked on" W/the iphone, the issues that are mentioned-any guess on when they will be resolved? not willing to spend $$ on something being "worked on"

I see that this software actually doesn't work with a mac. i am disappointed. is there a way to get my money back?

It won't accept my cc card for a free trial. i used a debit card with a few dollars still in it but it won't approve me for a free trial still. is it because there isn't much money in it? what does it matter, it's a flippin' free trial.?

Why wont the app show web history Why wont the app show web history

My daughter needs to update her phone. will teensafe be transferred to the new phone or do i have to reinstall it on teh new one? My daughter needs to update her phone. will teensafe be transferred to the new phone or do i have to reinstall it on teh new one?

I can not see all deleted messages even after i do a backup on iphone help I can not see all deleted messages even after i do a backup on iphone help

Can’t see your question? Ask to get answers from the TeenSafe staff and other customers.

TeenSafe Questions & Answers

Looking for an update on the cloud syncing issue that requires iphone uses to reset their passwords every time new data is downloaded from teensafe. Looking for an update on the cloud syncing issue that requires iphone uses to reset their passwords every time new data is downloaded from teensafe.

What can i gain out of this app if i buy What can i gain out of this app if i buy

Won't your child see the app installed on their android? Won't your child see the app installed on their android?

W/the iphone, the issues that are mentioned-any guess on when they will be resolved? not willing to spend $$ on something being "worked on" W/the iphone, the issues that are mentioned-any guess on when they will be resolved? not willing to spend $$ on something being "worked on"

I see that this software actually doesn't work with a mac. i am disappointed. is there a way to get my money back? I see that this software actually doesn't work with a mac. i am disappointed. is there a way to get my money back?

Why wont the app show web history Why wont the app show web history

My daughter needs to update her phone. will teensafe be transferred to the new phone or do i have to reinstall it on teh new one? My daughter needs to update her phone. will teensafe be transferred to the new phone or do i have to reinstall it on teh new one?

I can not see all deleted messages even after i do a backup on iphone help I can not see all deleted messages even after i do a backup on iphone help

Can’t see your question? Ask to get answers from the TeenSafe staff and other customers.

I see that this software actually doesn't work with a mac. i am disappointed. is there a way to get my money back?