TBdress Questions & Answers

Here’s what consumers have asked with answers from TBdress staff and previous consumers.

351 questions answered

19% answered in 1 day

Question:

I didnt receive a confirmation email for the dress i ordered last night...? will i receive it? and my shipping information? I didnt receive a confirmation email for the dress i ordered last night...? will i receive it? and my shipping information?

Answer:

You may send your order number or register email address to sns@tbdress.com so that we can help you to check the order details. Or check your spam box to find if it's there.

By Aaron l., over a year old

Question:

Why the quality of the dress is cheaply made nor does it look like the picture i seen online Why the quality of the dress is cheaply made nor does it look like the picture i seen online

Answer:

Hello, what can I do for you? Any question, please feel free to contact with us via sns@tbdress.com.

By Aaron l., over a year old

Question:

How does your company stay in business offering a 10 percent refund to your customers? How does your company stay in business offering a 10 percent refund to your customers?

Answer:

Hello, what can I do for you? Any problems on your order, please email us to sns@tbdress.com. Thank you.

By Aaron l., over a year old

Question:

Good afternoon. i am interested in purchasing a formal gown from your site. the reviews state that many previous customers have difficulty in returns Good afternoon. i am interested in purchasing a formal gown from your site. the reviews state that many previous customers have difficulty in returns

Answer:

It's normal that there's some negative reviews, because different reasons for this, from customers, shipping company or ourselves. If you want to know details on return policy, please come to our website. Thank you.

By Aaron l., over a year old

See more answers (2)

Question:

Good afternoon. i am interested in purchasing a dress from your site. however, the reviews are not so great. Good afternoon. i am interested in purchasing a dress from your site. however, the reviews are not so great.

Answer:

It's normal that there's some negative reviews, because different reasons for this, from customers, shipping company or ourselves.

By Aaron l., over a year old

See more answers (2)

Question:

Yes, how long does it take to receive something if i purchase something? Yes, how long does it take to receive something if i purchase something?

Answer:

Hi, it mainly depends on the shipping method you choose and the destination you want to ship to.

By Aaron l., over a year old

See more answers (2)

Question:

Where are you located, and what's your shipping time?

Answer:

Hello, we're located in China and the shipping time is based on the shipping method you choose and the destination you want to ship to.

By Aaron l., over a year old

See more answers (2)

Question:

I would like to return the dress i purchased. i is of poor quality and does not fit good. i sent several emails requesting a return label .. I would like to return the dress i purchased. i is of poor quality and does not fit good. i sent several emails requesting a return label ..

Answer:

Hi, could you please send us your order number to sns@tbdress.com so that we can help you as quick as possible? Thanks for your cooperation.

By Aaron l., over a year old

See more answers (2)

Question:

I ordered my dress on feb 2nd. it said it would take 14 days to make & 3 to deliver. i haven't received it. i leave in 12 days - will it be here??

Answer:

Hi, could you please send us your order number to sns@tbdress.com so that we can help you as quick as possible? Thanks for your cooperation.

By Aaron l., over a year old

See more answers (2)

Question:

How long will it take for my order to peru, since tracking has been stagnating for more than a week? How long will it take for my order to peru, since tracking has been stagnating for more than a week?

Answer:

Hello, could you please tell me your order number so that I can help you to check the order details? Thank you. Any question, please email us via sns@tbdress.com.

By Aaron l., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

TBdress Questions & Answers

I didnt receive a confirmation email for the dress i ordered last night...? will i receive it? and my shipping information? I didnt receive a confirmation email for the dress i ordered last night...? will i receive it? and my shipping information?

Why the quality of the dress is cheaply made nor does it look like the picture i seen online Why the quality of the dress is cheaply made nor does it look like the picture i seen online

How does your company stay in business offering a 10 percent refund to your customers? How does your company stay in business offering a 10 percent refund to your customers?

Good afternoon. i am interested in purchasing a formal gown from your site. the reviews state that many previous customers have difficulty in returns Good afternoon. i am interested in purchasing a formal gown from your site. the reviews state that many previous customers have difficulty in returns

Good afternoon. i am interested in purchasing a dress from your site. however, the reviews are not so great. Good afternoon. i am interested in purchasing a dress from your site. however, the reviews are not so great.

Yes, how long does it take to receive something if i purchase something? Yes, how long does it take to receive something if i purchase something?

Where are you located, and what's your shipping time? Where are you located, and what's your shipping time?

I would like to return the dress i purchased. i is of poor quality and does not fit good. i sent several emails requesting a return label .. I would like to return the dress i purchased. i is of poor quality and does not fit good. i sent several emails requesting a return label ..

I ordered my dress on feb 2nd. it said it would take 14 days to make & 3 to deliver. i haven't received it. i leave in 12 days - will it be here?? I ordered my dress on feb 2nd. it said it would take 14 days to make & 3 to deliver. i haven't received it. i leave in 12 days - will it be here??

How long will it take for my order to peru, since tracking has been stagnating for more than a week? How long will it take for my order to peru, since tracking has been stagnating for more than a week?

Can’t see your question? Ask to get answers from the TBdress staff and other customers.

Where are you located, and what's your shipping time?

I ordered my dress on feb 2nd. it said it would take 14 days to make & 3 to deliver. i haven't received it. i leave in 12 days - will it be here??