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TBdress Questions & Answers

7,353 reviews
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Here’s what consumers have asked with answers from TBdress staff and previous consumers.

293 questions answered
22% answered in 1 day
Question:

After reading all the bad reviews, i am afraid to order. should i take a chance and place my order?

Answer:

No. My advice is to walk away. They will give you the run around and very little refund. Terrible company!

By Deb W.
Question:

How to tract order

Answer:

I had to email them so that they would give me the package number so try emailing them and ask them what your package number. It's actually better to message them on Messenger.

By Jan T.
Question:

Does the package come in on time if u pay for shipping'

Answer:

Mine took 6 months to arrive and I got the wrong product and no customer service to speak of just lies..

By Stu S.
Question:

I want to buy shoes for prom but i'm hesitant because of the awful current reviews....

Answer:

Prom is a big deal... I wouldn't take a chance ordering from this site.

By C T.
Question:

How long does it take to get in once ordered?

Answer:

Dear, thanks for your question here. You can check this link to see details, https://www.tbdress.com/help/when-will-i-receive-my-items-after-i-place-an-order-90.html. Nice day!

By Aaron l.,
Question:

I have 2 orders with you 9343047 and 9350458 i accidentally ordered item #12951451 2 times one in both orders...i only want one of them...

Answer:

Dear, I checked our service had helped you cancel your order 9350458, please kindly check your email and reply us. Thanks! Nice day!

By Aaron l.,
Question:

I am a uk size 8... should i order my wedding dress in american 4 or size up? whats the nearest return center to the uk? thanks

Answer:

Hi, thanks for your question here. You can choose the size according to the size chart (which on the page of the dress you would like to buy). Nice day!

By Aaron l.,
Question:

When will my order be shipped?

Answer:

Dear, Thanks for your question here. Could you kindly offer your order number so I can check it for you? Nice day!

By Aaron l.,
Question:

Hello, has anyone bought an evening dress eg long formal? was it lovely fabric and well made. i am a bit nervous about buying from overseas. thanks

Answer:

Hi, There are many customers buy evening dress from our website, we provide good quality and fashionable dress, so don't worry about the quality, just make your order now. Any other questions please feel free let we know via sns@tbdress.com. Have a nice day!

By Aaron l.,
Question:

How long does shipping take? i'm getting married in 14 days and the dress i originally had got ruined.. will it be in within 8days?

Answer:

Hi, Kindly note you all items has processing time on our site, the receiving time=processing time +shipping time. If you make the order now, you can't get the dress in 14 days.

By Aaron l.,

Can’t see your question? Ask to get answers from the TBdress staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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